وظيفة موظف علاقات عملاء شاغرة لدى FSGene Medical Molecular Genetics Laboratory في مكة وجدة

Job Description Summary

We are seeking a professional and customer-focused Customer Relations Officer to manage communication and coordination with clients, healthcare providers, trainees, research partners, and other stakeholders across our Molecular Diagnostics, Research, and Training services.

Key Responsibilities

• Handle client inquiries through phone, email, and other communication channels.
• Provide approved information on laboratory services, training programs, requirements, pricing, and timelines.
• Coordinate appointments, sample-related communication, training registrations, and follow-ups.
• Liaise with laboratory and internal teams to provide timely updates to clients.
• Maintain accurate records of inquiries, leads, follow-ups, and customer interactions.
• Coordinate customer concerns and complaints with the appropriate Technical, Operations, or Quality team.
• Support communication with hospitals, clinics, universities, researchers, students, and corporate clients.
• Assist with trainee registration, scheduling, certificates, and post-training follow-up.
• Support customer feedback and satisfaction monitoring.
• Maintain confidentiality and professional communication at all times.

Qualifications & Experience

• Bachelor’s degree in Healthcare Administration, Business Administration, Life Sciences, or related field.
• Minimum 2-3 years of experience in healthcare, laboratory services, customer relations, or a related environment.
• Strong Arabic and English communication skills.
• Excellent interpersonal, customer-service, organizational, and follow-up skills.
• Experience with CRM or customer-management systems is an advantage.