ALHADDAQ Information Technology تعلن عن وظيفة أخصائي دعم فني ERP في الخبر

We are looking for a skilled ERP Technical Support Specialist to join our team in supporting an Enterprise Resource Planning (ERP) implementation project for a government entity.

Key Responsibilities:

• Provide direct technical support to end-users and resolve operational issues related to the ERP system in accordance with Service Level Agreements (SLAs).
• Troubleshoot system bugs, perform root cause analysis, and escalate complex issues to core development teams as needed.
• Conduct user training sessions for government staff and develop user guides, SOPs, and technical documentation.
• Generate periodic reports on system performance, stability, and ticket resolution metrics.

Qualifications & Requirements:

• Experience: Minimum of 5 years of hands-on technical support experience with ERP systems.
• Domain Expertise: Proven track record of providing technical support within government entities or public sector projects.
• Education: Bachelor’s degree in Computer Science, Information Technology, Management Information Systems (MIS), or a related field.
• Skills:
• Strong understanding of government workflows, administrative processes, and financial cycles.
• Excellent troubleshooting, communication, and user training capabilities.
• Proficiency in database management and custom report generation.