وظيفة سكرتير إداري لدى المركز المتكامل للخدمات للاستشارات الرقمية IDSCCC بالمنطقة الشرقية

Job Title

Administrative Secretary - Technology, ERP & Media Services

Work Location

Remote - Work from Home

Job Type

Full-Time

Job Summary

We are looking for a professional, organized, and highly communicative Sales & Administrative Secretary to support our management, sales, technology, and media teams.

The role is primarily a secretarial and administrative position, but requires strong communication, persuasion, customer follow-up, and basic sales skills.

The successful candidate will be responsible for managing calls, emails, WhatsApp communication, scheduling meetings, organizing management calendars, following up with customers and prospects, coordinating ERP demonstrations and media meetings, preparing basic reports, maintaining CRM records, and supporting the sales process.

The candidate should be confident communicating with business owners, managers, executives, and potential customers in Saudi Arabia and the GCC.

Key Responsibilities
Administrative & Secretarial Responsibilities

• Manage daily phone calls, emails, WhatsApp messages, and business communications.
  

• Organize and manage management calendars and appointments.
  

• Schedule internal and external meetings.
  

• Coordinate meetings between customers, sales representatives, ERP consultants, and media production teams.
  

• Arrange ERP demonstrations, consultation meetings, studio visits, and media production meetings.
  

• Prepare meeting schedules, reminders, and follow-up notes.
  

• Maintain organized records of customers, meetings, quotations, and communications.
  

• Prepare basic administrative reports and follow-up reports.
  

• Manage electronic documents, files, and correspondence.
  

• Follow up on pending requests and tasks with different departments.
  

• Assist management with daily administrative activities.
  

• Prepare meeting agendas when required.
  

• Record meeting notes and follow up on agreed action items.
  

• Coordinate online meetings through Zoom, Microsoft Teams, or Google Meet.
  

Customer Communication & Follow-Up

• Professionally answer customer inquiries.
  

• Contact existing and potential customers through phone, WhatsApp, and email.
  

• Follow up with customers after meetings, demonstrations, and proposals.
  

• Maintain continuous communication with prospects until the next sales step is completed.
  

• Confirm customer appointments and meetings.
  

• Follow up on quotations, proposals, contracts, and pending customer decisions.
  

• Identify customer needs and direct them to the appropriate department.
  

• Build positive and professional relationships with customers.
  

• Handle initial questions and objections professionally.
  

• Maintain accurate records of all customer interactions.
  

Sales Support Responsibilities

The position is not primarily a Telesales role, but the candidate should be comfortable supporting sales activities.

Responsibilities include:

• Introduce the company and its services to potential customers.
  

• Explain basic information about ERP, technology, media, and studio services.
  

• Identify potential customer needs.
  

• Qualify initial sales opportunities.
  

• Schedule meetings for the sales team.
  

• Schedule ERP demonstrations.
  

• Schedule media and studio consultations.
  

• Follow up with interested prospects.
  

• Support the sales team in converting inquiries into qualified opportunities.
  

• Follow up on commercial proposals.
  

• Encourage interested customers to proceed to the next step.
  

• Support cross-selling between technology and media services when appropriate.
  

Services the Candidate Will Support
ERP & Technology

• ERP Systems
  

• Accounting and Finance
  

• HR and Payroll
  

• Inventory Management
  

• Purchasing and Procurement
  

• Sales and CRM
  

• Project Management
  

• Asset and Maintenance Management
  

• Workflow and Approval Systems
  

• Document Management
  

• Business Intelligence and Dashboards
  

• Digital Transformation
  

• Business Automation
  

• AI-powered Business Solutions
  

Media & Studio Services

• Professional Studio Rental
  

• Podcast Recording
  

• Video Podcast Production
  

• Corporate Video Production
  

• Interviews and Talk Shows
  

• Social Media Video Production
  

• Photography
  

• Video Editing
  

• Reels and Short-form Content
  

• YouTube Production
  

• Corporate Branding Videos
  

• Training Videos
  

• Promotional Content
  

• Media Production Packages
  

Required Skills

• Excellent secretarial and administrative skills.
  

• Excellent verbal communication skills.
  

• Strong telephone communication skills.
  

• Strong persuasion and negotiation skills.
  

• Good customer service skills.
  

• Strong follow-up ability.
  

• Ability to communicate professionally with executives and decision-makers.
  

• Ability to organize multiple appointments and tasks.
  

• Strong time-management skills.
  

• Good written communication skills.
  

• Ability to prepare professional emails and WhatsApp messages.
  

• Comfortable communicating with customers by phone.
  

• Basic sales and business development skills.
  

• Ability to understand customer needs.
  

• Ability to work independently from home.
  

• Good knowledge of Microsoft Office or Google Workspace.
  

• Comfortable using CRM systems.
  

• Comfortable using Zoom, Microsoft Teams, and other online meeting tools.
  

Requirements

• Previous experience as a Secretary, Administrative Assistant, Executive Secretary, Sales Coordinator, Customer Service Representative, Telesales Representative, or Sales Support Coordinator.
  

• Experience dealing with customers is required.
  

• Previous experience in technology, ERP, software, media, studio services, advertising, or professional services is preferred.
  

• Experience communicating with Saudi customers is highly preferred.
  

• Professional telephone etiquette.
  

• Strong organizational skills.
  

• Ability to work under pressure and manage several tasks simultaneously.
  

• Professional appearance and communication style during online meetings.
  

Language

• Fluent Arabic is required.
  

• Good English communication skills are preferred.
  

• Experience communicating with customers in Saudi Arabia and the GCC is highly preferred.
  

Preferred Candidate Profile

We are looking for someone who is:

• Organized and detail-oriented.
  

• Professional in communication.
  

• Confident when speaking with customers.
  

• Persuasive without being aggressive.
  

• Strong in customer follow-up.
  

• Comfortable calling customers.
  

• Able to communicate with CEOs, managers, business owners, and decision-makers.
  

• Able to organize management schedules and appointments.
  

• Able to coordinate between multiple departments.
  

• Customer-focused.
  

• Sales-minded.
  

• Responsible and reliable when working remotely.
  

• Proactive in following up on pending tasks.
  

Main KPIs

Performance will be evaluated based on:

• Accuracy of appointment scheduling.
  

• Customer response and follow-up speed.
  

• Number of customer meetings successfully scheduled.
  

• ERP demonstrations coordinated.
  

• Media and studio meetings coordinated.
  

• Customer inquiries successfully handled.
  

• Quality of customer follow-up.
  

• CRM data accuracy.
  

• Follow-up on quotations and proposals.
  

• Administrative task completion.
  

• Management calendar organization.
  

• Customer satisfaction.
  

• Contribution to qualified sales opportunities.
  

• Contribution to closed deals and studio bookings.
  

Working Arrangement

• Fully Remote / Work from Home.
  

• Full-time position.
  

• Daily communication with management and sales teams.
  

• CRM-based customer management.
  

• Online meetings and reporting.
  

• Coordination with Technology Sales, ERP Consultants, Management, and Media Production teams.
  

Compensation

Competitive fixed salary + performance incentives.

Performance incentives may be linked to:

• Successfully scheduled meetings.
  

• ERP demonstrations.
  

• Media consultations.
  

• Studio bookings.
  

• Qualified business opportunities.
  

• Customer follow-up performance.
  

• Contribution to closed deals.
  

Ideal Job Position

This role is ideal for a candidate who combines:

Secretary + Administrative Coordinator + Customer Communication + Sales Support

The candidate should first be an excellent Secretary and Coordinator, while also having the communication, persuasion, and follow-up skills needed to support the company's sales growth.

Requirements

Required Skills

• Excellent secretarial and administrative skills.
  

• Excellent verbal communication skills.
  

• Strong telephone communication skills.
  

• Strong persuasion and negotiation skills.
  

• Good customer service skills.
  

• Strong follow-up ability.
  

• Ability to communicate professionally with executives and decision-makers.
  

• Ability to organize multiple appointments and tasks.
  

• Strong time-management skills.
  

• Good written communication skills.
  

• Ability to prepare professional emails and WhatsApp messages.
  

• Comfortable communicating with customers by phone.
  

• Basic sales and business development skills.
  

• Ability to understand customer needs.
  

• Ability to work independently from home.
  

• Good knowledge of Microsoft Office or Google Workspace.
  

• Comfortable using CRM systems.
  

• Comfortable using Zoom, Microsoft Teams, and other online meeting tools.
  

Requirements

• Previous experience as a Secretary, Administrative Assistant, Executive Secretary, Sales Coordinator, Customer Service Representative, Telesales Representative, or Sales Support Coordinator.
  

• Experience dealing with customers is required.
  

• Previous experience in technology, ERP, software, media, studio services, advertising, or professional services is preferred.
  

• Experience communicating with Saudi customers is highly preferred.
  

• Professional telephone etiquette.
  

• Strong organizational skills.
  

• Ability to work under pressure and manage several tasks simultaneously.
  

• Professional appearance and communication style during online meetings.
  

Language

• Fluent Arabic is required.
  

• Good English communication skills are preferred.
  

• Experience communicating with customers in Saudi Arabia and the GCC is highly preferred.
  

Preferred Candidate Profile

We are looking for someone who is:

• Organized and detail-oriented.
  

• Professional in communication.
  

• Confident when speaking with customers.
  

• Persuasive without being aggressive.
  

• Strong in customer follow-up.
  

• Comfortable calling customers.
  

• Able to communicate with CEOs, managers, business owners, and decision-makers.
  

• Able to organize management schedules and appointments.
  

• Able to coordinate between multiple departments.
  

• Customer-focused.
  

• Sales-minded.
  

• Responsible and reliable when working remotely.
  

• Proactive in following up on pending tasks.
  

Main KPIs

Performance will be evaluated based on:

• Accuracy of appointment scheduling.
  

• Customer response and follow-up speed.
  

• Number of customer meetings successfully scheduled.
  

• ERP demonstrations coordinated.
  

• Media and studio meetings coordinated.
  

• Customer inquiries successfully handled.
  

• Quality of customer follow-up.
  

• CRM data accuracy.
  

• Follow-up on quotations and proposals.
  

• Administrative task completion.
  

• Management calendar organization.
  

• Customer satisfaction.
  

• Contribution to qualified sales opportunities.
  

• Contribution to closed deals and studio bookings.
  

Working Arrangement

• Fully Remote / Work from Home.
  

• Full-time position.
  

• Daily communication with management and sales teams.
  

• CRM-based customer management.
  

• Online meetings and reporting.
  

• Coordination with Technology Sales, ERP Consultants, Management, and Media Production teams.
  

Compensation

Competitive fixed salary + performance incentives.

Performance incentives may be linked to:

• Successfully scheduled meetings.
  

• ERP demonstrations.
  

• Media consultations.
  

• Studio bookings.
  

• Qualified business opportunities.
  

• Customer follow-up performance.
  

• Contribution to closed deals.
  

Ideal Job Position

This role is ideal for a candidate who combines:

Secretary + Administrative Coordinator + Customer Communication + Sales Support

The candidate should first be an excellent Secretary and Coordinator, while also having the communication, persuasion, and follow-up skills needed to support the company's sales growth.