وظيفة أخصائي دعم المتقدمين شاغرة لدى Optimum بالرياض

Role Summary

The Applicant Support Specialist is the primary point of contact for applicants going through the company's application and verification process. The role guides applicants through submission requirements, resolves inquiries and issues, and ensures every case is tracked and progressed accurately and on time.

Key Responsibilities

●      Respond to applicant inquiries by phone, email, chat, or help desk in a timely and professional manner.

●      Guide applicants through the application/verification process, including required documents and submission steps.

●      Review submitted applications for completeness and flag missing or incorrect information to applicants.

●      Track pending applications and follow up proactively to prevent delays.

●      Provide applicants with clear status updates and next steps throughout the process.

●      Maintain accurate records of applicant interactions and case status in the system.

●      Escalate complex, disputed, or high-risk cases to the Operations / Verification team.

●      Identify recurring applicant issues and share feedback with the Operations team to help improve the process.

●      Support other administrative or coordination tasks as assigned.

Qualifications and Skills

● Bachelor's Degree in Business Administration or related field.

●      Experience in customer support, applicant support, or a similar service-oriented role.

●      Strong written and verbal communication skills.

●      Ability to explain procedures clearly and handle applicant concerns with patience and professionalism.

●      Good attention to detail and organizational skills.

●      Comfortable using CRM/case management systems and standard productivity tools.

● Able to manage multiple cases at once and meet response-time targets