وظيفة منسق مبيعات صالة عرض لدى Baytonia بالخبر

At Baytonia, every showroom visit is an opportunity to build trust and help customers create a home they love. We believe in clear communication, reliable follow-through, and attention to the details that make every customer feel valued. We are looking for a detail-oriented and customer-focused Showroom Sales Coordinator to support daily showroom operations and help deliver a seamless experience from the first interaction through to order completion and delivery.

Job Purpose:

To support the smooth daily operations of the showroom and deliver an excellent customer experience, from welcoming customers and confirming orders to completing payments and coordinating product availability and delivery dates. The Showroom Sales Coordinator is also responsible for managing daily cash operations, following up on orders, and supporting the readiness of the service area in coordination with the Showroom Manager and relevant teams.

Key Responsibilities:

Welcome customers and provide the necessary support to ensure a professional and comfortable showroom experience.

Receive cash and electronic payments from customers.

Issue invoices and receipts and ensure their accuracy.

Review received amounts and reconcile them with the system.

Complete daily cash closing and prepare the reconciliation report.

Maintain the daily cash float and ensure its security.

Process returns and exchanges in accordance with approved policies.

Follow up on and report any cash discrepancies immediately.

Verify product availability before confirming orders.

Confirm delivery dates and accurately inform customers of the expected delivery date.

Clearly explain company policies, expected delivery timeframes, and order details to customers.

Confirm orders, ensure all required information is complete, and accurately enter it into the system.

Coordinate with the Showroom Manager and relevant teams regarding pending orders, payments, and delivery updates to ensure a smooth customer experience.

Prepare and share daily reports related to cash closing, completed or pending orders, and any operational observations, in line with approved procedures.

Monitor operational observations or challenges within the showroom and report them to the Showroom Manager in a timely manner.

Receive initial customer feedback, direct it to the relevant department, and follow up as needed.

Support the readiness of the reception area and point of sale, ensuring all requirements needed to serve customers are available.

Ensure that prices, promotions, and key product information are clearly communicated to customers in line with approved updates.

Support sales activities by identifying customer needs and directing them to suitable products or the appropriate team member when needed.

Collaborate with the showroom team to deliver excellent customer service.

Maintain the organization and professional appearance of the service area and payment point.

Comply with attendance procedures and approved working hours.

Comply with the Company’s financial and operational policies and procedures.

Qualifications and Requirements

High school diploma as a minimum.

Previous experience in cashiering, customer service, sales, retail, or showroom environments is preferred.

Proficiency in using POS systems and computers.

Basic knowledge of Microsoft Office, particularly Excel.

Strong customer service and communication skills.

Accuracy, integrity, accountability, and the ability to work effectively as part of a team.

Incentives

The employee will be eligible for incentives or sales commissions in accordance with the Company’s approved policy, based on their contribution to achieving sales and meeting assigned sales targets.