وظيفة مهندس دعم تقني لدى Secure Life في مكة جدة

Job Summary

We are looking for an experienced and technically strong IT Support Engineer to provide day-to-day IT support and application/system troubleshooting. The role will be responsible for supporting users in Safety Systems, Installing SQL databases and writing queries.

The ideal candidate should have strong troubleshooting and analytical skills, with the ability to investigate application errors, perform SQL queries, identify database-related issues, and coordinate with software vendors or development teams when required.

Key Responsibilities

• Provide first and second-level technical support to users for hardware, software, applications, and system-related issues.
• Install, configure, maintain, and troubleshoot computers, software, and peripheral devices.
• Troubleshoot business applications and investigate application errors and system failures.
• Perform SQL queries to investigate and validate application and database-related issues.
• Identify data inconsistencies and work with application/database teams to resolve issues.
• Monitor system and application errors, logs, services, and scheduled processes.
• Perform basic database backup, restore, and maintenance activities.
• Support users with Safety System and other business applications.
• Coordinate with software development teams and customers for unresolved application and database issues.
• Perform root-cause analysis and document solutions for recurring problems.
• Monitor system availability and assist in maintaining business continuity.
• Manage user accounts, permissions, and access to IT systems.
• Support Microsoft Windows, networking, printers, and other IT infrastructure.
• Maintain IT documentation, troubleshooting procedures, and system records.

Required Skills & Qualifications

• Bachelor's degree or diploma in Computer Science, Information Technology, or a related field.
• 2-5 years of experience in IT Support, Application Support, or System Support.
• Strong troubleshooting and problem-solving skills.
• Good knowledge of Windows operating systems and computer hardware.
• Good knowledge of networking concepts such as TCP/IP, DNS, DHCP, LAN, and Wi-Fi.
• Strong SQL skills with practical experience in SQL Server.
• Understanding of relational databases and database troubleshooting.
• Experience with system logs, application logs, services, and basic troubleshooting tools.
• Good communication and documentation skills.
• Ability to work independently and coordinate effectively with customers, vendors, and technical teams.

Interested candidates may apply through LinkedIn or send their CV to support@infinitesolut.com