شركة Bubbli تعلن عن وظيفة ممثل خدمة العملاء في الرياض

Bubbli is a modern hygiene-focused brand dedicated to elevating everyday cleanliness into a simple, enjoyable lifestyle. The company provides products and services that help individuals and families maintain high hygiene standards with ease and convenience. Bubbli emphasizes quality, safety, and user-friendly experiences in all offerings. Team members join a growing organization that values innovation, customer satisfaction, and continuous improvement. Working at Bubbli means contributing to a cleaner, healthier way of living for customers.

Role Description This is a Hybrid Job, Customer Service Representative role based in Riyadh, Saudi Arabia. The Customer Service Representative will respond to customer inquiries via phone, email, chat, and in person, providing clear and accurate information about Bubbli’s products, services, and policies. Day-to-day responsibilities include resolving customer issues, processing orders and returns, documenting interactions in customer systems, and following up to ensure satisfaction. The role involves collaborating with internal teams to escalate complex cases, sharing customer feedback to improve processes, and maintaining a professional, empathetic approach in all interactions. The position requires adherence to company guidelines, participation in training, and consistent achievement of service quality and performance metrics.

Qualifications

• Demonstrated skills in Customer Service and Customer Support, with the ability to handle inquiries and resolve issues effectively.
• Experience or strong interest in Customer Satisfaction and Customer Experience, focusing on building trust and loyalty.
• Background as a Customer Service Representative or in similar customer-facing roles is preferred.
• Strong communication skills in English; proficiency in Arabic is highly beneficial.
• Ability to work on-site in Riyadh, manage time efficiently, and handle high-volume interactions calmly and professionally.
• Basic computer literacy and familiarity with CRM or ticketing systems are an advantage.
• High level of reliability, integrity, and a customer-centric mindset.
• Relevant diploma or bachelor’s degree in Business, Communications, or a related field is a plus.