وظيفة مهندس مركز عمليات الشبكات شاغرة لدى Throne Solutions في الرياض

Job Title: Network Operations Center Engineer

Company: Throne Solutions

Location: Riyadh, Saudi Arabia

Employment Type: Full-Time

Experience Required: 5-8 Years

About Throne Solutions

Throne Solutions is seeking a highly skilled and proactive NOC L2/L3 Network Engineer to join our Network Operations Center (NOC) team in Riyadh. The successful candidate will be responsible for ensuring the stability, availability, and performance of enterprise network infrastructure by providing advanced technical support, resolving complex network issues, and maintaining high service availability in accordance with SLA requirements.

Key Responsibilities

• Monitor and manage network infrastructure using Network Monitoring Systems (NMS) to ensure maximum uptime and availability.
• Perform advanced Level 2 and Level 3 troubleshooting for LAN, WAN, WLAN, VPN, Internet, and Data Center network issues.
• Diagnose and resolve routing, switching, and WAN connectivity problems within defined SLA timelines.
• Handle escalated incidents from Level 1 support teams and perform comprehensive Root Cause Analysis (RCA) for recurring issues.
• Configure, maintain, and support Cisco routers, switches, firewalls, VPN gateways, and wireless network infrastructure.
• Execute approved network change requests, firmware upgrades, security patching, and preventive maintenance activities.
• Monitor network performance, bandwidth utilization, latency, and device health, implementing optimization recommendations where required.
• Collaborate with vendors, Internet Service Providers (ISPs), and internal technical teams to resolve complex infrastructure issues.
• Support network performance tuning, capacity planning, and continuous improvement initiatives.
• Maintain accurate network documentation, operational procedures, asset inventory, incident reports, configuration backups, and network topology diagrams.
• Participate in scheduled maintenance windows and planned infrastructure upgrades with minimal business disruption.
• Ensure compliance with ITIL-based Incident, Problem, Change, and Configuration Management processes.
• Provide technical guidance and knowledge sharing to junior NOC engineers.
• Participate in a 24×7 shift-based support environment and provide on-call support when required.

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Telecommunications, or a related discipline.
• 5-8 years of hands-on experience in a Network Operations Center (NOC) or Enterprise Network Support environment.
• Proven experience supporting medium to large-scale enterprise Cisco network environments.

Required Technical SkillsNetworking Technologies

• Cisco Routing & Switching
• LAN, WAN, WLAN
• MPLS
• SD-WAN
• VPN (Site-to-Site & Remote Access)
• TCP/IP
• VLANs
• STP
• EtherChannel
• HSRP/VRRP
• NAT
• ACLs
• QoS

Routing Protocols

• OSPF
• BGP
• EIGRP

Cisco Technologies

• Cisco Catalyst Switches
• Cisco Nexus Switches
• Cisco ISR & ASR Routers
• Cisco Wireless LAN Controllers (WLC)
• Cisco ASA & Firepower Firewalls

Monitoring & Management Tools

• SolarWinds
• PRTG
• Cisco Prime
• ManageEngine OpManager
• Nagios
• Zabbix

Additional Tools

• Wireshark
• SNMP
• Syslog
• NetFlow
• ServiceNow
• Jira
• BMC Remedy

Preferred Certifications

• CCNP Enterprise (Preferred)
• CCNA
• ITIL Foundation Certification
• Cisco SD-WAN Certification (Preferred)
• Cisco CyberOps (Preferred)

Required Competencies

• Strong analytical and troubleshooting skills.
• Excellent understanding of enterprise network architecture and operations.
• Ability to manage multiple high-priority incidents simultaneously.
• Strong documentation and reporting skills.
• Excellent verbal and written communication skills.
• Ability to work independently as well as collaboratively within cross-functional teams.
• Customer-focused mindset with a commitment to service excellence.
• Willingness to work in a 24×7 shift rotation and provide on-call support.