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Job Description: Customer Support Engineer - Software Deployment and Client Operations

Position Overview

We are seeking a dynamic and detail-oriented Customer Support Engineer to join our team. The ideal candidate will play a critical role in ensuring our clients' success by handling communication, deploying software, checking server readiness, troubleshooting issues, and replicating client-side problems in our internal environment. This position requires a strong technical background combined with excellent customer service skills.

Key Responsibility

• esClient Communication: Serve as the primary point of contact for clients, addressing inquiries and providing timely updates on deployment and issue resolutio
• n.Software Deployment: Handle installations and deployments of our software on client environments, ensuring compliance with best practice
• s.Server Readiness: Perform server readiness checks, including configuration and optimization, to guarantee a seamless deployment proces
• s.Troubleshooting: Identify, analyze, and resolve technical issues within client environments, ranging from configuration errors to complex software bug
• s.Issue Reproduction: Reproduce reported issues in an internal environment to facilitate analysis and resolution by the development team.

Technical Expertise

• iseIIS Installation and Configuration: Proficient in setting up and configuring IIS (Internet Information Services) for software deployme
• nt.Windows Server Administration: Strong knowledge of Windows environments, including service installation, user management, and performance tuni
• ng.Linux Administration: Familiarity with Linux server environments, including shell scripting, file system management, and bash comman
• ds..NET Framework and Core: Solid understanding of .NET framework versions, including deployment, configuration, and troubleshooti
• ng.Containerization: Experience working with Docker and containerized applications to ensure scalable and portable deploymen
• ts.Google Cloud Platform (GCP): Basic knowledge of GCP services, including server management, networking, and cloud storage solutions.

Required Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Experience: Minimum of 3+ years of experience in a similar role, particularly in software deployment, customer support, or technical troubleshooting.
• Customer Service: Demonstrated experience in a client-facing role with a strong customer service orientation.

Additional Skills and Qualifications

• Problem-Solving: Excellent analytical skills to diagnose and troubleshoot diverse technical issues.
• Documentation: Ability to create and maintain comprehensive documentation for processes, solutions, and client-specific configurations.
• Team Collaboration: Work closely with cross-functional teams, including development, QA, and product management, to resolve client challenges.
• Customer Focus: Demonstrate empathy and professionalism in all client interactions, ensuring a high level of customer satisfaction.
• Adaptability: Comfortable working in a fast-paced, dynamic environment with evolving technologies and priorities.

Preferred Qualifications

• Experience with other cloud platforms (e.g., AWS, Azure).
• Knowledge of Kubernetes and orchestration tools.
• Familiarity with CI/CD pipelines and automation tools.
• Previous experience in a customer-facing technical support or software deployment role.

Why Join Us?

• Opportunity to work with cutting-edge technologies in a collaborative and innovative environment.
• Professional growth through training and exposure to diverse projects.
• Make a direct impact on the success and satisfaction of our clients.