مجموعة الموسى الصحية تعلن عن وظيفة مسؤول علاقات مرضى في الأحساء

Duties and Responsibilities:

• Provide personalized coordinated care, and support for patients and families.
• Treat people with dignity, compassion, and respect.
• Responds to patient inquiries regarding physicians and services and resolve questions/concerns
• Ensure coordination of communication between patients and families and medical staff
• Respond to patients’ complaints regarding hospital services and ensure that concerns are handled properly
• Communicate with patients requested to be contacted through Press Ganey.
• Follow -up calls for patients After Hospital discharge.
• Assist patients with problems associated with hospital registration and admission.
• Ensure that all concerns and complaints are directed to the concerned personnel with a hospital
• Schedule meetings with patients or family members and ensure that corresponding physician or hospital staff’s availability
• Provide feedback to patients and families regarding their concerns and complaints

QUALIFICATIONS:

• • Evidence of customer service skills/training and ability to collaborate with a variety of individuals across the organization. Evidence of highly refined interpersonal skills, skills in conflict resolution, problem solving, program planning, and writing and verbal communication skills
  • Arabic is essential
  •  Preferable with English

PROFESSIONAL EXPERIENCE:

• • At least 2 years’ experience as Patients ‘relation officer in a hospital
  • Ability to work independently and facilitate teamwork within the Department and with others in the hospital.

SPECIALIZED SKILLS            :

• • Excellent verbal and written communication skills.
  • Excellent computer skills with desire to increase efficiency by using all available technology.

COMPETENCE:

• Ability to priorities and plan effectively

REQUIRED ATTITUDE TO PERFORM THE JOB:

• • Proper, effective and compassionate communication.
  • Must be able to respect a patient's right to privacy, which affirms that person's worth and dignity, shows respect for that person, and builds trust with them