هيود تعلن عن وظيفة أخصائي دعم فني في الرياض

Job Summary

We are looking for a Technical Support Specialist to provide technical assistance, troubleshoot issues, and ensure the smooth operation of IT systems, applications, devices, and end-user services. The role requires strong problem-solving skills and the ability to deliver high-quality support in a professional environment.

Key Responsibilities

• Provide first and second-level technical support to users.
• Diagnose and resolve hardware, software, network, and system issues.
• Install, configure, and maintain workstations and IT equipment.
• Support enterprise applications and digital platforms.
• Monitor incidents and service requests through ticketing systems.
• Escalate complex issues to relevant technical teams when required.
• Maintain technical documentation and support records.
• Ensure compliance with IT policies, procedures, and security standards.

Required Skills

• IT Support & Troubleshooting.
• Windows Operating Systems.
• Microsoft 365 Administration.
• Active Directory.
• Networking Fundamentals (TCP/IP, DNS, DHCP).
• Hardware & Software Support.
• Helpdesk & Ticketing Systems.
• Communication and Customer Service Skills.

Requirements

• Bachelor's degree in Information Technology or related field.
• Minimum 3 years of technical support experience.