وظيفة قائد دعم القنوات المستوى الثاني - Java, .NET والتطبيقات لدى DXC Technology في الرياض

Key Responsibilities

Leadership & Operations

• Lead and manage the L2 Application Support team supporting Java, .NET, web, and integration-based applications.
• Drive operational excellence and ensure adherence to defined SLAs and KPIs.
• Assign priorities, manage workloads, and oversee incident resolution activities.
• Mentor and coach support engineers while promoting continuous improvement and knowledge sharing.

Technical Support & Incident Management

• Act as the primary escalation point for complex production incidents and critical application issues.
• Troubleshoot and resolve issues related to Java, .NET, web applications, APIs, and integration services.
• Coordinate with development, infrastructure, QA, and business teams to drive timely resolutions and root cause analysis.
• Support deployment, release management, patching, and configuration activities from an L2 operations perspective.

Monitoring & Service Reliability

• Monitor application performance, availability, and operational stability.
• Ensure proactive incident identification and prevention through monitoring and logging tools.
• Participate in problem management and continuous service improvement initiatives.

Documentation & Stakeholder Management

• Maintain operational documentation, support procedures, knowledge base articles, and incident reports.
• Provide regular operational and performance reporting to management.
• Engage effectively with technical and non-technical stakeholders across the organization.

Required Experience & Skills

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field.
• Strong hands-on experience supporting enterprise applications built on Java and .NET technologies.
• Experience with:
• Spring Boot, ASP.NET MVC, .NET Core
• Web applications and APIs
• Integration technologies and middleware platforms
• Strong understanding of production support operations and incident management processes.
• Experience working within SLA-driven environments.
• Good understanding of SQL, application architectures, and Windows/Linux environments.
• Hands-on experience with ticketing and ITSM platforms such as ServiceNow or JIRA.
• Strong leadership and team management capabilities.

Preferred Qualifications

• ITIL Foundation certification.
• Experience with monitoring/logging tools such as Splunk, ELK, AppDynamics, or Dynatrace.
• Exposure to cloud platforms including Azure or AWS.
• Familiarity with CI/CD and deployment tools such as Jenkins, GitLab CI, or Azure DevOps.
• Understanding of REST APIs, SOAP services, and application security best practices.

What We’re Looking For

• Strong analytical and troubleshooting capabilities.
• A proactive and ownership-driven mindset.
• Ability to perform effectively under pressure in critical production environments.
• Excellent communication and stakeholder management skills.
• Passion for operational excellence, reliability, and team leadership.