بنك الرياض يعلن عن وظيفة قائد التحكم في احتيال البطاقات في الرياض

Job Purpose / Role:

To supervise cards fraud control activities by monitoring via all related systems and to analyse fraud cases and create proper rules to avoid fraud in system , and transferring frauds to charge back to ensure that the bank is protected, fraud is maintained within the target level and alignment with the bank’s regulations, Continuous process feed by the monitor side by detected cases and analyse it to optimize the rules and make the rules stronger, and to Maintaining a balance between risk & service to minimize & control fraud losses.

Areas Of Responsibility:

• Policies, Processes & Procedures

Implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitor their adherence so that work is carried out in a controlled manner.

• Day- to-day operations

Implements the day-to-day operations assigned for the Card Operations department/department to ensure compliance with the established standards and procedures

• Cards Fraud Control

Develop and implement SOP to manage systematic fraud attacks and analyze transaction trends to identify fraudulent behaviors.

Perform detailed research, analysis and ude diligence of fraud claims.

Supervises the development of the related system rules to monitor the fraudulent transactions.

Monitors the related system for suspicious transactions to minimize fraud losses and to protect the banks and its customers.

Monitors the fraud transactions in compliance with the Visa, Master Card and the bank’s regulations.

Monitors the communication with the card’s holders, Riyadbank merchants and Riyad Bank branches to ensure that the effective feedback is provided and the required information is requested.

Ensures that all fraud cases are transferred to charge backs or claims in line with SAMA, Visa and Master Card Rules.

Supervises the monitoring of the system in order to detect the fraud and ensure immediate action.

Ensures monthly fraud reporting to Visa and MasterCard or SAMA.

Review all Rules on regular basis (Monthly & as an when required) for better handling.

To monitor and confirm suspicious fraudulent activities (hits, bin attacks) and take proactive action.

Monitor rules performance and suggest changes for strengthen the rules on the bases of analyses for each area.

Reply and ensures timely resolution of Customer Services & other departments queries.

Monitor team performance and help them in monitoring.

Prepare MIS of fraudulent transactions and highlight it to the manager.

Assess current processes and identify opportunities to enhance controls and reduce exposure.

Remain current with fraud trends and industry best practices.

• Direction of Subordinates

Organises and supervises the activities and work of a small team of subordinates to ensure that all work within a specific area of fraud control activity is carried out in an efficient and procedurally compliant manner.

• Continuous Improvement

Contributes to the identification of opportunities for continuous improvement of systems, processes and practices taking into account ‘international best practice’, improvement of business processes, cost reduction and productivity improvement

• Reporting

Prepares departmental reports of Riyad Bank timely and accurately to meet company and department requirements, policies and standards.

• People Management

Ensures all staff have clear objectives, regular performance feedback sessions, formal annual appraisals, and individual development plans, with particular emphasis on the development of talented Saudi national staff.

Ensures and facilitates the employment, training and development of Saudi nationals within the organization.

• Team lead and support

Ensure best team lead and knowledge transfers for the Staff in the function.

• Safety, Quality & Environment

Complies with all relevant safety, quality and environmental management policies, procedures and controls to ensure a healthy and safe work environment.

• Related Assignments

Performs other related duties or assignments as directed.

Qualifications & Experience:

Minimum Qualifications:

• Bachelor’s degree in Finance or Business Administration or any other relevant field

Minimum Experience:

• 6-8 years relevant experience in cards operations in a financial institution including at least 2 years in positions of progressively increasing managerial responsibilities

Language:

English: Intermediate