وظيفة منسق رعاية صحية منزلية شاغرة لدى My Clinic KSA في الرياض

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:

Responsible for scheduling and coordinating HHC appointments and services, assisting patients with healthcare navigation, and providing administrative support to healthcare providers. Ensures accurate patient information, handles feedback, and manages payment collections efficiently.

Primary Responsibilities:

1. Scheduling patient HHC appointments, consultations, Physiotherapy, Lab sample Extraction, Nursing visits, and follow-up visits with physicians, educators, and other healthcare providers and ensure propre insurance approval is secured and added to the encounter.
2. Coordinating HHC services, such as laboratory tests, imaging studies, and specialty referrals, ensuring timely completion and integration of results into patient care plans.
3. Assisting patients requesting HHC services in navigating the healthcare system, providing guidance on insurance coverage, financial assistance programs, and community resources for diabetes management and support.
4. Providing administrative support to HHC healthcare providers, including managing appointment scheduling and rescheduling, coordinating visits time, and handling cancellation of the visits and update the HHC operational trackers as per the process.
5. Advocating for the needs and preferences of patients, serving as a liaison between patients and healthcare providers to address concerns, resolve conflicts, and facilitate access to needed services.
6. Maintaining accurate and up-to-date patient’s information including proper file registration and insurance information.
7. Soliciting feedback from patients and families (through timely response to HHC WhatsApp and designated mobile number) regarding their healthcare experiences, satisfaction with services, and suggestions for improvement.
8. Collecting the validated deductible payments from HHC health care providers and closing the weekly shifts correctly without any shortage.
9. Perform other professional duties requested from line manager.

Education / Professional Qualifications:

1. Education Degree: Bachelor’s degree in healthcare related filed.
2. Years of Experience: 0 to 2 within a related field.

Experts & Skills:

1. Good Command of oral and written English & Arabic.

2. Ability to coordinate and facilitate healthcare services.

3. Familiarity with medical terms and Lab names.

4. Good problem-solving skills.

5. Excellent interpersonal and communication skills.

6. Time management skills

7. Basic Excel skills