شركة NTT DATA, Inc. تعلن عن وظيفة أخصائي هوية والوصول في الرياض
🏢 NTT DATA, Inc.
وظيفة منسق عمليات الخدمات المُدارة لدى NTT DATA, Inc. بالرياض
Managed Services Operations Coordinator
🏢 NTT DATA, Inc.
تفاصيل الوظيفة
انضم إلى شركة NTT DATA، إحدى الشركات الرائدة في خدمات التكنولوجيا والأعمال. نحن نبحث عن منسق عمليات الخدمات المدارة (Managed Services Operations Coordinator) للعمل في الرياض (داخل المكتب).
نبذة عن الوظيفة
- مسؤول عن دعم عمليات تقديم الخدمات من خلال تنسيق الأنشطة، ومراقبة الأداء، وضمان تنفيذ الخدمات بكفاءة.
- يعمل بشكل وثيق مع الفرق الداخلية للحفاظ على جودة الخدمة، والوفاء باتفاقيات مستوى الخدمة (SLAs)، ودفع التحسين المستمر عبر عمليات الخدمات المدارة.
المهام والمسؤوليات
- إدارة الأنشطة التشغيلية اليومية، بما في ذلك جدولة المناوبات، وتسليم المهام، ومعالجة التصعيد، لضمان استمرارية الخدمة بشكل سلس.
- تتبع المقاييس التشغيلية ولوحات المعلومات، ومعالجة المخاطر والانتهاكات المحتملة لاتفاقيات مستوى الخدمة بشكل استباقي للحفاظ على معايير الخدمة.
- تنسيق الاستجابة للحوادث من خلال تحديد أولويات المشكلات، وتسهيل التصعيد، وضمان الحل في الوقت المناسب، مع الاحتفاظ بتوثيق وتقارير مفصلة للحوادث.
- العمل كنقطة اتصال رئيسية لأصحاب المصلحة، وتسهيل التواصل، ومراجعات الأداء، والتوافق بين فرق تقديم الخدمات.
- تحديد مخاطر الخدمة وأوجه القصور، والتعاون مع الفرق الداخلية لحل الأسباب الجذرية، والمساهمة في مبادرات التحسين المستمر.
- الحفاظ على إجراءات التشغيل القياسية (SOPs) ومقالات قاعدة المعرفة والوثائق التشغيلية وتحديثها لدعم تقديم الخدمات بشكل متسق وفعال.
- العمل عن كثب مع مهندسي موثوقية المواقع (Site Reliability Engineers) والفرق الفنية الأخرى لضمان الفعالية التشغيلية وجودة تقديم الخدمات العالية.
الشروط والمتطلبات
- درجة البكالوريوس أو ما يعادلها في تقنية المعلومات، إدارة الأعمال، أو مجال ذي صلة.
- شهادة أساسيات ITIL (ITIL foundation certification).
- خبرة مبتدئة في تقديم الخدمات المدارة ضمن بيئة تكنولوجيا خدمات واسعة النطاق (يفضل متعددة الجنسيات).
- خبرة مبتدئة في بيئة تقديم الخدمات المدارة تشمل التعرض للجوانب التقنية وإدارة الخدمات.
- خبرة مبتدئة في إدارة حالات تصعيد العملاء ومعالجة الاعتراضات.
- خبرة مبتدئة مثبتة في عمليات الخدمات المدارة.
- العمل داخل المكتب (On-site).
المهارات المطلوبة
- تركيز جيد على خدمة العملاء.
- مهارات تواصل ممتازة والقدرة على إعداد تواصل منظم وملائم لقادة العمليات.
- مهارات تنظيمية جيدة مع القدرة على العمل في بيئة سريعة الوتيرة وموجهة بالمواعيد النهائية.
- القدرة على العمل بشكل إبداعي وتحليلي في بيئة حل المشكلات.
- القدرة على اكتساب الكفاءة بسرعة في عمليات التسليم والأنظمة ذات الصلة.
- القدرة على تحليل وتصميم وتحسين العمليات التشغيلية.
- القدرة على العمل عبر مختلف الثقافات والفئات الاجتماعية.
- القدرة على العمل بشكل جيد في بيئة عالية الضغط والتكيف مع الظروف المتغيرة.
- فهم أساسي لمفاهيم الشبكات والبنية التحتية لتقنية المعلومات (IT infrastructure).
عرض النص الأصلي للإعلان
Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.
Managed Services Operations Coordinator
Location: Riyadh (On-site)
Role Overview
The Managed Services Operations Coordinator is responsible for supporting service delivery operations by coordinating activities, monitoring performance, and ensuring efficient service execution. This role works closely with internal teams to maintain service quality, meet SLAs, and drive continuous improvement across managed services operations.
Key Responsibilities
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive.
Managed Services Operations Coordinator
Location: Riyadh (On-site)
Role Overview
The Managed Services Operations Coordinator is responsible for supporting service delivery operations by coordinating activities, monitoring performance, and ensuring efficient service execution. This role works closely with internal teams to maintain service quality, meet SLAs, and drive continuous improvement across managed services operations.
Key Responsibilities
- Manage day-to-day operational activities, including shift scheduling, handovers, and escalation handling, ensuring seamless service continuity.
- Track operational metrics and dashboards, proactively addressing risks and potential SLA breaches to maintain service standards.
- Coordinate incident response by prioritizing issues, facilitating escalation, ensuring timely resolution, and maintaining detailed incident documentation and reporting.
- Serve as a central point of contact for stakeholders, facilitating communication, performance reviews, and alignment across service delivery teams.
- Identify service risks and inefficiencies, collaborate with internal teams to resolve root causes, and contribute to continuous improvement initiatives.
- Maintain and update SOPs, knowledge base articles, and operational documentation to support consistent and efficient service delivery.
- Work closely with Site Reliability Engineers and other technical teams to ensure operational effectiveness and high-quality service delivery.
- Displays good customer service focus.
- Excellent communication skills and ability to prepare structured, and relevant communications to operations leaders.
- Good organizational skills with the ability to work in a fast paced and dead-driven environment.
- Displays ability to work creatively and analytically in a problem-solving environment.
- Displays ability to quickly become proficient in delivery processes and related systems.
- Displays ability to analyze, design and improve operations processes.
- Ability to work across different cultures and social groups.
- Displays ability to work well in a pressurized environment and adapt to changing circumstances.
- Basic understanding of networking concepts and IT infrastructure.
- Bachelor’s degree or equivalent in Information Technology or Business Administration or related.
- ITIL foundation certification.
- Entry level experience gained in a managed service delivery within a large scale (preferably multi-national) technology services environment,
- Entry level experience gained in a managed service delivery environment including technical and service management exposure.
- Entry level experience in managing customer escalation situations and objection handling.
- Entry level demonstrated managed services operations experience.
On-site Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Third parties fraudulently posing as NTT DATA recruiters
NTT DATA recruiters will never ask job seekers or candidates for payment or banking information during the recruitment process, for any reason. Please remain vigilant of third parties who may attempt to impersonate NTT DATA recruiters-whether in writing or by phone-in order to deceptively obtain personal data or money from you. All email communications from an NTT DATA recruiter will come from an @nttdata.com email address. If you suspect any fraudulent activity, please contact us.
المصدر: LinkedIn - أُضيفت للموقع في 25 يونيو 2026
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