شركة Unipart تعلن عن وظيفة مدير خدمة العملاء في الرياض

Customer Service Manager

KSA, Riyadh

Competitive salary and benefits package

About the Role

Unipart is seeking a Customer Service Manager to take full responsibility for our KSA-based Customer Service operation. You will provide excellence in customer care, build on existing networks, and drive growth while ensuring the highest standards of service delivery.

As part of your key responsibilities you'll:

• Manage the prioritisation, escalation, and resolution of support incidents, ensuring timely and effective solutions.
• Lead, supervise, and develop a dedicated team of customer service and logistics representatives.
• Ensure the team follows end-to-end customer service processes, from order entry to the final delivery of goods.
• Monitor team performance against set KPIs to ensure the achievement of the best possible results.
• Develop, recommend, and implement local strategies for supply chain development to meet business needs, as well as cost and productivity targets.
• Analyse statistics and compile accurate reports to support forecasting and decision-making for the business and finance teams.

About You

We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

• BS degree/equivalent in Business Administration, Engineering, or Management Information Systems.
• Experience in a leadership role managing a team.
• Strong interpersonal, communication, and analytical skills, with a high level of understanding regarding client relationship management.
• Preferably specialised in Logistics, Supply Chain, or Project Management.
• Ability to negotiate, persuade, and solve complex problems while balancing service levels with operational budgets.
• Excellent verbal and written communication skills, with proficiency in Microsoft Office and Google Docs.

About Unipart

We are a supply chain performance improvement partner. We Design, Make, Move, and Improve components in our customers’ supply chains, keeping their operations and assets moving and working better, for longer. Through our commitment to continuously driving operational efficiencies, we improve performance - saving time, cost, and carbon. Our ambition is to be the driving force behind efficient, resilient, and sustainable supply chains.

Equality, Diversity, and Inclusion

We believe that a great workplace is one where you can bring your whole self to work. Our recruitment process is designed to be accessible, inclusive, and based entirely on merit. We define merit through a combination of technical skills and the core behaviours that help our people thrive at Unipart. We welcome applications from everyone, regardless of background or circumstances. We are committed to a policy of equal opportunity that exceeds our statutory obligations under the Equality Act 2010 and subsequent legislation. Whether it’s your age, disability, neurodiversity, gender identity, family status, or any other characteristic that makes you ‘you’ - it is your talent and potential that we value most. Adjustments for you: We want you to perform at your best. If you require any reasonable adjustments or have specific accessibility needs at any stage of the application or interview process, please let us know. We are here to support you.