Everhires تعلن عن وظيفة مضيفة في الرياض

Job Summary

We are looking for a friendly, professional, and customer-focused Hostess to be the first point of contact for our guests. The Hostess will welcome guests, manage reservations, coordinate seating arrangements, and ensure an exceptional guest experience from arrival to departure. The role plays a key part in creating a positive first impression and maintaining smooth front-of-house operations.

Key Responsibilities:

Welcome guests with a warm and professional attitude.

Manage reservations, walk-ins, and waiting lists.

Escort guests to their tables and provide menus.

Coordinate table seating to ensure smooth service flow.

Answer phone calls and assist with guest inquiries.

Provide accurate wait-time estimates during busy periods.

Communicate guest requests and special occasions to the service team.

Maintain the cleanliness and organization of the reception and waiting area.

Assist in handling guest concerns professionally and escalate issues when necessary.

Thank guests upon departure and ensure a positive final impression.

Requirements

Previous experience in hospitality, restaurants, or customer service is preferred.

Excellent communication and interpersonal skills.

Professional appearance and positive attitude.

Ability to work in a fast-paced environment.

Strong organizational and multitasking skills.

Basic English communication skills; Arabic is an advantage.

Flexibility to work evenings, weekends, and holidays.

Skills & Competencies

Customer Service Excellence

Communication Skills

Guest Relations

Time Management

Teamwork

Problem Solving

Attention to Detail

KPIs

Guest satisfaction scores.

Reservation accuracy.

Average guest waiting time.

Seating efficiency.

Positive guest feedback and reviews.