وظيفة مدير تميز التجربة الرقمية شاغرة لدى التعاونية للتأمين بمدينة الرياض

Role Summary:

We are looking for an experienced Digital CX Manager to monitor the performance of our digital products and drive continuous improvement. You will act as the "voice of the customer," using data-driven insights to identify friction points and deliver actionable recommendations that enhance user satisfaction and product efficacy.

Key Responsibilities:

Performance Monitoring: Continuously track product health, user behavior, and CSAT metrics.

Insight Generation: Transform raw data into clear, strategic suggestions for product refinement.

Stakeholder Collaboration: Partner with product and engineering teams to prioritize and implement CX enhancements.

Requirements:

Experience: 8+ years in digital CX, product management, or a related analytical field.

Analytical Skills: Expert at interpreting user feedback and performance data to inform product strategy.

Strategic Thinking: Proven ability to provide actionable, high-impact recommendations for complex digital ecosystems.