وظيفة كبير مسؤولي تجربة العملاء شاغرة لدى Jobgether في السعودية
Chief Client Experience Officer
🏢 Jobgether
تفاصيل الوظيفة
مسمى وظيفي: Chief Client Experience Officer، الجهة: شركة شريكة (عبر Jobgether)، الموقع: السعودية. هذه وظيفة قيادية تنفيذية عالية التأثير مسؤولة عن تحديد وتشكيل تجربة العملاء الشاملة عبر نظام رقمي عالمي واسع النطاق، وتقديم تقارير مباشرة إلى الرئيس التنفيذي. سيعمل القائد المُختار على تصميم وتنفيذ وظيفة جديدة لتجربة العملاء من الصفر، مما يؤثر على التفاعل عبر قاعدة مستخدمين دولية ضخمة.
المهام والمسؤوليات
- بناء وقيادة الرؤية العالمية لتجربة العملاء وإطار التنفيذ، وضمان التوافق عبر جميع الوظائف المواجهة للعملاء.
- تحديد وقيادة استراتيجية تجربة العملاء العالمية عبر المستخدمين والشركاء، وضمان الاتساق عبر جميع نقاط الاتصال.
- زيادة معدلات الاحتفاظ (Retention)، القيمة الدائمة (LTV)، التفاعل (Engagement)، الثقة (Trust)، والربحية (Profitability) من خلال مبادرات استراتيجية لتجربة العملاء وتحسينات تعتمد على البيانات.
- تصميم رحلة العميل المستهدفة، وتحديد نقاط الاحتكاك (Friction Points)، وقيادة مبادرات عابرة للوظائف لتحسين دورة الحياة الكاملة.
- بناء وتوسيع نموذج تشغيلي لتجربة العملاء يتضمن حوكمة واضحة، هياكل ملكية، مؤشرات أداء رئيسية (KPIs)، وأطر اتخاذ القرار.
- إنشاء ومراقبة مقاييس الأداء التي تربط مبادرات تجربة العملاء بنتائج الأعمال مثل نمو الإيرادات والكفاءة التشغيلية.
- قيادة وتوحيد جهود نجاح العملاء (Customer Success)، تصميم المنتجات (Product Design)، تجربة الشركاء (Partner Experience)، العمليات التشغيلية (Service Operations)، والحلول المدعومة بالذكاء الاصطناعي (AI).
- دفع التحول المؤسسي من خلال مواءمة أقسام المنتج (Product)، التسويق (Marketing)، إدارة علاقات العملاء (CRM)، والعمليات حول استراتيجية موحدة لتجربة العملاء.
الشروط والمتطلبات
- 10+ سنوات خبرة في تجربة العملاء، استراتيجية المنتج، إدارة المنتج، نجاح العملاء، أو أدوار قيادية تنفيذية ذات صلة.
- سجل مثبت في تحسين معدلات الاحتفاظ (Retention)، القيمة الدائمة (LTV)، التفاعل (Engagement)، والربحية (Profitability) من خلال مبادرات تحول تركز على العميل.
- فهم قوي لإدارة دورة حياة العميل (Customer Lifecycle Management)، اقتصاديات الوحدة (Unit Economics)، وتأثير استراتيجيات تجربة العملاء على P&L.
- نجاح سابق في بناء وتوسيع المؤسسات العالمية التي تركز على العملاء وبرامج التحول.
- خبرة في التأثير على أصحاب المصلحة التنفيذيين ودفع التنفيذ من خلال التعاون عبر الوظائف دون سلطة مباشرة.
- خبرة دولية عبر أسواق متعددة، مع إتقان اللغتين الروسية والإنجليزية.
- عقلية تحليلية قوية مقترنة بالقدرة على تحديد وتنفيذ رؤية استراتيجية طويلة المدى.
المزايا
- فرصة عمل عن بُعد بالكامل (Fully remote).
- سيتم الإعلان عن نطاق الراتب أثناء عملية التوظيف قبل التوظيف.
- 28 يومًا تقويميًا إجازة سنوية.
- 7 أيام إضافية للصحة (Wellness days) سنويًا للتعافي الشخصي أو الاحتياجات المنزلية.
- مكافآت إحالة تعتمد على الأداء تصل إلى 5,000 دولار.
- استرداد 50% من تكاليف التدريب المهني والمؤتمرات والفعاليات الصناعية.
- خصومات مؤسسية لدورات اللغة الإنجليزية.
- دعم صحي يصل إلى 1,000 دولار إجماليًا سنويًا للتأمين أو النفقات الطبية للموظف وأفراد الأسرة المؤهلين.
- دعم للمعدات أو مساحة العمل، بما في ذلك استرداد تكاليف إعداد المكتب المنزلي أو مساحة العمل المشترك (حتى 1,000 دولار إجماليًا كل ثلاث سنوات).
- نظام تقدير داخلي يسمح للموظفين بكسب مكافآت قابلة للاسترداد مقابل البضائع والتجارب والأنشطة الجماعية.
عرض النص الأصلي للإعلان
This position is listed on behalf of a partner company, which manages all applications and next steps. Our partner is looking for a Chief Client Experience Officer based in Saudi Arabia.
This is a high-impact executive leadership role responsible for defining and shaping the end-to-end customer experience across a large-scale global digital ecosystem. The position sits at the intersection of strategy, product, operations, and customer success, with direct reporting to the CEO. The selected leader will be empowered to design and implement a new customer experience function from the ground up, influencing engagement across a massive international user base. This role requires a strong vision for customer-centric transformation in a fast-scaling, data-driven environment. You will be expected to identify friction points, redefine customer journeys, and establish scalable operating models. The impact of this role will directly influence retention, lifetime value, trust, and long-term business growth.
Accountabilities
You will be responsible for building and leading the global customer experience vision and execution framework, ensuring alignment across all customer-facing functions.
This role requires a seasoned executive with deep expertise in customer experience transformation within large-scale digital or consumer-focused environments.
This role offers a competitive and flexible package designed to support high-performing global talent.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
This is a high-impact executive leadership role responsible for defining and shaping the end-to-end customer experience across a large-scale global digital ecosystem. The position sits at the intersection of strategy, product, operations, and customer success, with direct reporting to the CEO. The selected leader will be empowered to design and implement a new customer experience function from the ground up, influencing engagement across a massive international user base. This role requires a strong vision for customer-centric transformation in a fast-scaling, data-driven environment. You will be expected to identify friction points, redefine customer journeys, and establish scalable operating models. The impact of this role will directly influence retention, lifetime value, trust, and long-term business growth.
Accountabilities
You will be responsible for building and leading the global customer experience vision and execution framework, ensuring alignment across all customer-facing functions.
- Define and lead the global Customer Experience strategy across users and partners, ensuring consistency across all touchpoints.
- Drive retention, LTV, engagement, trust, and profitability through strategic CX initiatives and data-driven improvements.
- Design the target customer journey, identify friction points, and lead cross-functional initiatives to optimize the full lifecycle.
- Build and scale a Customer Experience operating model with clear governance, ownership structures, KPIs, and decision-making frameworks.
- Establish and monitor performance metrics linking CX initiatives to business outcomes such as revenue growth and operational efficiency.
- Lead and align Customer Success, Product Design, Partner Experience, Service Operations, and AI-driven solutions.
- Drive organizational transformation by aligning Product, Marketing, CRM, and Operations around a unified CX strategy.
This role requires a seasoned executive with deep expertise in customer experience transformation within large-scale digital or consumer-focused environments.
- 10+ years of experience in Customer Experience, Product Strategy, Product Management, Customer Success, or related executive leadership roles.
- Proven track record of improving retention, LTV, engagement, and profitability through customer-centric transformation initiatives.
- Strong understanding of customer lifecycle management, unit economics, and P&L impact of CX strategies.
- Demonstrated success in building and scaling global, customer-focused organizations and transformation programs.
- Experience influencing senior stakeholders and driving execution through cross-functional collaboration rather than direct authority.
- International experience across multiple markets, with fluency in Russian and English.
- Strong analytical mindset combined with the ability to define and execute long-term strategic vision.
This role offers a competitive and flexible package designed to support high-performing global talent.
- Fully remote work opportunity.
- Salary range will be communicated during the recruitment process prior to employment.
- 28 calendar days of annual vacation.
- 7 additional wellness days per year for personal recovery or household needs.
- Performance-based referral bonuses of up to $5,000.
- 50% reimbursement for professional training, conferences, and industry events.
- Corporate discounts for English language courses.
- Health support including up to $1,000 gross annually for insurance or medical expenses for employees and eligible family members.
- Equipment or workspace support, including reimbursement for home office setup or co-working space costs (up to $1,000 gross every three years).
- Internal recognition system allowing employees to earn rewards redeemable for merchandise, experiences, and team activities.
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
المصدر: LinkedIn - أُضيفت للموقع في 30 يونيو 2026