وظيفة مدير نجاح العملاء لدى Harrison.ai في السعودية
Customer Success Manager
🏢 Harrison.ai
تفاصيل الوظيفة
في Harrison.ai، نبحث عن مدير نجاح العملاء (Customer Success Manager) لمنطقة الشرق الأوسط وأفريقيا، ومقر العمل في السعودية. نهدف إلى إعادة تعريف الرعاية الصحية عبر حلول الذكاء الاصطناعي التشخيصية التي تدعم الأطباء لتقديم تشخيصات أسرع وأكثر دقة.
المهام والمسؤوليات
- إدارة علاقة العملاء ورضاهم للحسابات المخصصة في الشرق الأوسط وأفريقيا.
- العمل كجهة اتصال رئيسية بعد البيع، وبناء علاقات موثوقة مع أصحاب المصلحة السريريين والتشغيليين والفنيين والتنفيذيين.
- تصميم وتطوير وتقديم برامج تأهيل العملاء والتدريب على المنتج للتنفيذات الجديدة والترقيات وإصدارات المنتجات.
- وضع وتنفيذ خطط نجاح العملاء بما يتوافق مع أهدافهم السريرية والتشغيلية والتجارية.
- مراقبة صحة العملاء وتبني المنتج واستخدامه، وتحديد المخاطر وتنفيذ خطط التخفيف لتعزيز النجاح والاحتفاظ.
- إجراء مراجعات أعمال دورية (QBRs) لقياس النجاح مقابل الأهداف المتفق عليها وإظهار القيمة.
- قيادة مبادرات تبني العملاء وإدارة التغيير بالتعاون مع فرق إدارة المنتجات والتسويق والخدمات المهنية.
- فهم سير عمل العملاء وتقديم إرشادات سريرية وتشغيلية أثناء التنفيذ وبعد التشغيل.
- دعم الأنشطة قبل البيع من خلال المشاركة في جلسات اكتشاف العملاء وتحديد معايير النجاح.
- التعاون الوثيق مع فريق المبيعات لدعم الأنشطة التجارية والعروض التقديمية والاجتماعات التنفيذية.
- تحديد فرص تطوير الحسابات من خلال البيع التبادلي والبيع الإضافي لمنتجات Harrison.ai.
- دعم أنشطة تجديد العقود من خلال إظهار القيمة التجارية وتعزيز العلاقات التنفيذية.
- تنسيق الفرق الداخلية متعددة الوظائف لإدارة مشكلات العملاء وضمان الحل في الوقت المناسب.
- العمل مع العملاء الحاليين لتحديد حالات الاستخدام الناجحة والنتائج السريرية لإعداد قصص نجاح.
- التعاون مع إدارة المنتجات لجمع ملاحظات العملاء وطلبات الميزات التي تشكل خارطة طريق المنتج.
- الحفاظ على توثيق دقيق لنجاح العملاء وخطط الحسابات ضمن منصات CRM ونجاح العملاء.
- السفر في الشرق الأوسط وأفريقيا لدعم تنفيذات العملاء ومراجعات الأعمال والاجتماعات التنفيذية والمؤتمرات.
الشروط والمتطلبات
- درجة البكالوريوس في التصوير الطبي أو تقنية معلومات الرعاية الصحية أو ما يعادلها.
- فهم جيد لسير العمل السريري مع خبرة سابقة في العمل مع الأطباء والقيادات التنفيذية في مجال الرعاية الصحية.
- كفاءة تقنية مع أنظمة التصوير الطبي (PACS/RIS، معايير DICOM/HL7).
- مهارات تواصل وتفاوض وشخصية عالية التطور.
- خبرة في أدوات الاستبيانات وتحليل البيانات وإعداد التقارير.
- موجه نحو النتائج وقادر على العمل الجماعي.
- الاستعداد للسفر حتى 50% من الوقت حسب الحاجة.
المهارات المطلوبة
- خبرة سابقة في التطبيقات السريرية أو نجاح العملاء أو المبيعات داخل قطاع الرعاية الصحية.
- مؤهلات رسمية مثل شهادات إدارة المشاريع أو إدارة التغيير.
- خبرة سابقة مع Salesforce.
المزايا
- الابتكار من أجل الصحة العالمية: العمل على تقنية ذكاء اصطناعي رائدة عالمياً تحسن نتائج المرضى.
- التعاون عبر القارات: العمل مع عقول لامعة من جميع أنحاء العالم في ثقافة قائمة على الثقة والاستقلالية والعمل الجماعي.
- شركة ممولة جيداً وعالمية: مدعومة بمستثمرين عالميين، تم جمع أكثر من 240 مليون دولار أمريكي لتسريع التأثير العالمي.
- فرص النمو: ميزانيات تعلم وتطوير سنوية، إرشاد، هاكاثونات، وإعارات ضمن إطار نمو شفاف.
- مرونة في العمل: خيارات العمل من المنزل وساعات مرنة مع الاستقلالية لتحقيق التأثير.
- دعم لكل رحلة عائلية: سياسات شاملة تدعم الخصوبة والأبوة وفقدان الأحبة والأجداد.
عرض النص الأصلي للإعلان
What We’re About
At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.
Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.
Because while we’re building cutting-edge AI, what we’re really building is hope-that everyone can access the healthcare they deserve.
And we’re just getting started.
About Your Role
As Customer Success Manager for the Middle East & Africa, you partner with our Commercial and Professional Services teams to lead customer engagements as Harrison.ai expands across the region - onboarding new customers, driving product adoption, and supporting the successful launch of new products into the market.
You are responsible for ensuring customers realise the full value of the Harrison.ai product portfolio by helping them achieve their clinical, operational, and financial objectives. You will serve as a trusted advisor throughout the entire customer lifecycle from pre-sales consultation and implementation through long-term customer success, adoption, retention, and growth.
This is a highly collaborative, customer-facing role requiring close partnership with Sales, Presales, Professional Services, Product Management, Marketing, Clinical teams, and Support to deliver an outstanding customer experience while identifying opportunities to expand customer value.
What You'll Do
🌍 Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.
🤝 Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.
🚀 Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact.
🌱 Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career.
💻Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way.
🙌 Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage.
What's next?
If you’re inspired by what we're up to, please apply now and we'll be in touch soon.
We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
At Harrison.ai, we’re redefining what’s possible in healthcare. Through our diagnostic AI solutions, we’re building tools that support clinicians to deliver earlier, more accurate diagnoses and raise the standard of care for millions of patients worldwide.
Our mission is bold but simple: to scale global healthcare capacity and create a fairer, healthier world. By using AI as a co-pilot for clinicians, we’re tackling one of healthcare’s biggest challenges, the shortage of human expertise, and giving every patient the chance to access timely, high-quality care, no matter where they live.
Because while we’re building cutting-edge AI, what we’re really building is hope-that everyone can access the healthcare they deserve.
And we’re just getting started.
About Your Role
As Customer Success Manager for the Middle East & Africa, you partner with our Commercial and Professional Services teams to lead customer engagements as Harrison.ai expands across the region - onboarding new customers, driving product adoption, and supporting the successful launch of new products into the market.
You are responsible for ensuring customers realise the full value of the Harrison.ai product portfolio by helping them achieve their clinical, operational, and financial objectives. You will serve as a trusted advisor throughout the entire customer lifecycle from pre-sales consultation and implementation through long-term customer success, adoption, retention, and growth.
This is a highly collaborative, customer-facing role requiring close partnership with Sales, Presales, Professional Services, Product Management, Marketing, Clinical teams, and Support to deliver an outstanding customer experience while identifying opportunities to expand customer value.
What You'll Do
- Own the overall customer relationship and customer satisfaction for assigned accounts across the Middle East & Africa.
- Act as the primary post-sales contact for customers, building trusted relationships with clinical, operational, technical, and executive stakeholders.
- Design, develop, and deliver customer onboarding programs, product training, and education for new implementations, upgrades, and product releases.
- Develop and execute customer success plans aligned with each customer's clinical, operational, and business objectives.
- Monitor customer health, product adoption, utilization, and engagement, proactively identifying risks and implementing mitigation plans to maximize customer success and retention.
- Conduct regular customer business reviews (QBRs) to measure success against agreed objectives, demonstrate value, and identify improvement opportunities.
- Lead customer adoption and change management initiatives in collaboration with Product Management, Marketing, and Professional Services.
- Understand customer workflows and provide clinical and operational guidance throughout implementation and post-go-live activities.
- Support pre-sales engagements by participating in customer discovery sessions, defining success criteria, sharing implementation best practices, and providing customer success expertise.
- Partner closely with the Sales team to support commercial activities, including customer presentations, executive meetings, reference calls, and strategic account planning.
- Identify opportunities for account growth through cross-selling and upselling of Harrison.ai products and services, working collaboratively with Sales to drive expansion opportunities.
- Support customer renewal activities by demonstrating business value, strengthening executive relationships, and contributing to long-term customer retention.
- Coordinate internal cross-functional teams to manage customer issues and escalations, ensuring timely resolution and maintaining high customer satisfaction.
- Work with installed-base customers to identify successful use cases and clinical outcomes that can be developed into customer success stories and marketing case studies.
- Collaborate closely with Product Management by gathering customer feedback, feature requests, and market insights that help shape the product roadmap.
- Maintain accurate customer success documentation, account plans, and activity updates within the company's CRM and customer success platforms.
- Travel across the Middle East & Africa to support customer implementations, business reviews, executive meetings, conferences, and onsite customer engagements as required.
- Bachelor's degree level education in Medical Imaging, Healthcare IT or equivalent.
- Good understanding of clinical workflows given prior experience working with clinicians and leadership (executives, C-suite) in a similar healthcare role.
- Technical proficiency with medical imaging IT systems (i.e. PACS/RIS software, DICOM/HL7 standards).
- Highly developed communication, negotiation and interpersonal skills.
- Experience with survey tools, data analysis and reporting.
- Results driven and collaborative team player.
- Willing to travel up to 50% of the time for the role as needed.
- Previous experience in Clinical Applications, Customer Success and/or Sales within the healthcare industry.
- Formal qualifications including project or change management certifications.
- Previous experience with Salesforce.
🌍 Innovate for Global Good. Join us to pioneer world-first AI technology that transforms patient outcomes and helps build a healthier, fairer world.
🤝 Collaboration Across Continents. Work with brilliant minds from every corner of the globe in a culture built on trust, autonomy, and genuine teamwork.
🚀 Well-Funded & Global. Backed by world-class investors including Aware Super, Blackbird Ventures, Skip Capital, and Horizons Ventures, we’ve raised over US$240M to accelerate our global impact.
🌱 Scale Your Potential. Tap into yearly L&D budgets, mentoring, hackathons, and secondments-all supported by a transparent growth framework to grow your career.
💻Flex for Life. Work when and where you do your best-with WFH options, flexible hours, and the autonomy to make an impact your way.
🙌 Support for Every Family Journey. From fertility to parenthood, loss, and even grandparenthood-we provide inclusive, thoughtful policies to support families in every stage.
What's next?
If you’re inspired by what we're up to, please apply now and we'll be in touch soon.
We are proud to be an Equal Opportunity Employer. Diversity’s not a buzzword here, it’s in our DNA. Diverse perspectives shape our culture and make our work better. We’re committed to building inclusive teams that represent a variety of backgrounds and skills. We look forward to hearing from you.
المصدر: LinkedIn - أُضيفت للموقع في 8 يوليو 2026
وظائف أخرى لدى Harrison.ai
وظيفة مدير مبيعات شاغرة لدى Harrison.ai في السعودية
🏢 Harrison.ai