شركة إيواء السعودية تعلن عن وظيفة أخصائي مركز اتصال (تمهير) في مكة وجدة

📢 Job Opportunity | Call Center Specialist - Tamheer

Saudi Iwaa Company for Residential Compounds (IWAA) is a Saudi integrated workforce accommodation and support services platform with nearly two decades of operating experience across the Kingdom.

IWAA designs, builds, and operates scalable workforce communities, providing accommodation, catering, facility management, transport, hygiene services, medical support, and resident welfare under one professionally governed model.

We are currently looking for a Call Center Specialist - Tamheer to join our team in Jeddah.

Role Description:

The Call Center Specialist will be responsible for handling inbound and outbound calls, responding to client and resident inquiries, collecting customer requirements, preparing and sending quotations, logging and updating cases in the system, and following up to ensure customer satisfaction.

Key Responsibilities:

• Handle customer and resident calls professionally.
• Respond to inquiries related to accommodation and support services.
• Collect customer information and understand their requirements.
• Prepare and send quotations to clients.
• Record and update customer details in the system.
• Follow up with clients after sending quotations.
• Escalate issues when needed and coordinate with internal teams.
• Prepare basic reports on call activities and recurring inquiries.
• Maintain service quality standards and comply with company policies.

Qualifications:

• Strong customer service and communication skills.
• Good problem-solving skills and attention to detail.
• Basic computer literacy, including Microsoft Office.
• Familiarity with CRM, ticketing systems, or call center tools is a plus.
• Fluent in Arabic with good command of English.
• Ability to work in a fast-paced environment.
• Diploma or bachelor’s degree in Business, Communications, or a related field is preferred.
• Previous experience in call centers, hospitality, or residential services is a plus.

📍 Location: Jeddah

🎓 Program: Tamheer

🔢 Opportunity Number: 24780669

📩 To apply: Please send your CV to:

reem@saudiiwaa.com

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