وظيفة مدير تجارة إلكترونية لدى شركة (سرية) بمنطقة مكة وجدة

Job Summary

The E-commerce Manager is responsible for developing and executing the company's e-commerce strategy to drive online sales, increase brand visibility, and optimize the customer journey across all digital channels. The role oversees relationships with online marketplace partners, manages the company's digital storefronts, analyzes performance metrics, and collaborates with cross-functional teams to ensure operational excellence and sustainable business growth.

Key Responsibilities

E-commerce Strategy & Growth

• Develop and implement the company's e-commerce strategy aligned with business objectives.
• Drive revenue growth and market share across online sales channels.
• Identify new business opportunities, partnerships, and emerging digital trends.
• Prepare annual business plans, sales forecasts, and growth initiatives.

Marketplace & Account Management

• Manage relationships with key e-commerce partners and marketplaces.
• Negotiate commercial agreements, promotional activities, and annual business plans with key partners.
• Monitor marketplace performance and implement initiatives to maximize sales and profitability.

Website & Digital Performance

• Oversee product listings, content quality, pricing, promotions, and online merchandising.
• Ensure product availability and accurate online catalog management.
• Optimize website and marketplace conversion rates, customer experience, and overall digital performance.

Sales & Performance Analysis

• Monitor KPIs including:
• Sales revenue
• Gross margin
• Conversion rate
• Average Order Value (AOV)
• Traffic
• Customer Acquisition Cost (CAC)
• Return on Advertising Spend (ROAS)
• Customer retention
• Prepare weekly and monthly performance reports with actionable recommendations.

Digital Marketing Collaboration

• Work closely with the Marketing team to execute online campaigns.
• Coordinate promotional calendars, product launches, and seasonal activations.
• Support SEO, SEM, paid media, email marketing, and social commerce initiatives.

Operations & Supply Chain Coordination

• Collaborate with Supply Chain and Operations to ensure product availability and inventory accuracy.
• Monitor fulfillment performance, order management, and customer satisfaction.
• Resolve operational issues affecting customer experience.

Budget Management

• Develop and manage the e-commerce budget.
• Monitor promotional investments and ensure optimal return on investment.
• Control operational costs while supporting revenue growth.

Team Leadership

• Lead and develop the e-commerce team.
• Set objectives, monitor performance, and provide coaching to team members.
• Foster collaboration across Commercial, Marketing, Finance, Customer Service, and Supply Chain teams.

E-commerce Manager - Requirements (KSA)

• Bachelor’s degree in Business, Marketing, E-commerce, or related field.
• 5+ years of experience in e-commerce management or online retail.
• Experience managing e-commerce platforms.
• Strong understanding of digital marketing, SEO, PPC, and online sales growth.
• Ability to analyze sales data and performance reports.
• English proficiency; Arabic is preferred.
• Knowledge of the Saudi e-commerce market and customer behavior.