DataFlow Group تعلن عن وظيفة مساعد عمليات في الرياض

DataFlow Group is hiring Operations Associate

Location: #Dubai

Nationality: #Emirates

#Role_Description:

This is a full-time, on-site Associate role located in Dubai. The Associate will be responsible for verifying documents and credentials according to established procedures, maintaining accurate records of actions, and performing data entry into designated systems. The role requires collaboration with internal teams and external issuing authorities to complete tasks within given deadlines. Additionally, the Associate will ensure compliance with company policies and international standards during all verification processes.

Core Responsibilities

• Client Communication & Support: Acting as a primary point of contact for client inquiries, concerns, and requests, providing timely and accurate solutions.
• Account Management: Assisting with the administrative up keep of client accounts, including maintaining accurate records in Customer Relationship Management (CRM) systems, processing transactions, and monitoring reports.
• Sales & Business Development Support: Supporting senior managers' sales efforts, which may include preparing marketing materials, proposals, and pitch books, conducting market research, and identifying cross-selling opportunities.
• Internal Coordination: Collaborating with various internal departments (e.g., operations, legal, product teams, credit/risk) to ensure seamless service delivery and resolve complex client issues.
• Reporting & Analysis: Preparing client reports, performance metrics, and financial analyses to inform decision-making and track progress towards business goals. 

Key Skills and Qualifications

Employers typically look for the following in candidates for an associate relationship role:

• Education: A bachelor's degree in business, finance, marketing, or a related field is often required.
• Experience: Previous experience in customer service, sales, or a client-facing role, particularly within the relevant industry (e.g., financial services), is beneficial.
• Communication: Excellent verbal and written communication skills are essential for building trust and rapport with clients and internal stakeholders.
• Interpersonal Skills: A customer-focused mindset, empathy, and strong problem-solving abilities are crucial for client satisfaction.
• Organizational Skills: Strong attention to detail and the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Technical Proficiency: Familiarity with CRM software programs and standard business desktop applications (e.g., Excel, PowerPoint).
• Industry Knowledge: An understanding of the company's products, services, and industry-specific laws or regulations is key to providing tailored solutions and ensuring compliance.

please contact forward your cv to:

(ammaraltork@dataflowgroup.com) or DM and mention the position name in Subject.