Job Description
Respond to the employees’ inquiries and complaints in timely manner and in line with Nahdi policies & procedures
Accountabilities
Nahdi Employees Responding:
- Respond to the employees’ complaints and inquiries (e.g. transaction issues, salary delays, how to upload the request into the self-service system, ect…) through the e-mail, calls…etc in timely manner as per the set SLAs and SOPs in order to maintain employees’ satisfaction.
- Follow-up all payments registered in the payroll system on daily basis by checking compliance of payment details with payroll policies and procedures in order to ensure data accuracy.
Escalation:
- Validate and escalate all employees’ requests that are registered to the payroll users through the self-service system (e.g. holidays, cash in advance, leaves, business trips, end-of services, etc…) in order to ensure compliance with internal policies and procedures and accuracy
- Submit transactions (e.g. annual leaves, sick leaves, business trips) after revision and validation of accuracy and compliance to policies and processes to be reflected in the self-service system in order to ensure employees have visibility on the status of the transactions.
Reports:
- Submit regular report to the concerned stakeholders through analyzing the employees’ requests (e.g. holidays, commissions, allowances, end-of services, etc…) to provide proper and timely payroll services to Nahdi employees.
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Work Environment
- Indoors: 100%
- Outdoors: 0%
- Working Days: 5 Working Days
- Days off: 2 Days Off
- Working Hours : 8:00 AM - 5:00 PM (1 hour break)
Job Requirement
Education
Experience
Computer Skills
Languages