وظيفة موظف تجربة أعضاء شاغرة لدى KUN Sports بمدينة الرياض

Role purpose

The Member Experience Staff serves as the first point of contact for all members and guests at the branch.

This role delivers a professional, customer-focused service suitable for standard branch locations and supports members, guests, and walk-in visitors.

The Member Experience Staff ensures smooth check-in, accurate information sharing, professional handling of requests, and a consistently warm, organized, and professional reception experience.

KEY ACCOUNTABILITIES & ACTIVITIES

• Front Desk Service
• Provide a welcoming, respectful, and professional greeting to every member and guest.
• Maintain a calm, professional tone that reflects a positive branch environment.
• Assist with check-ins, inquiries, class schedules, and basic facility guidance.
• Ensure the reception area is always clean, organized, and presentable.
• Member Relations & Support
• Build positive relationships with members through friendly and sincere interactions.
• Support members with requests such as account inquiries, renewals guidance, locker issues, or program information.
• Handle sensitive situations with confidentiality, cultural awareness, and professionalism.
• Monitor member feedback and escalate concerns promptly to the Branch Manager.
• New Member Onboarding
• Assist in onboarding by preparing documents, conducting orientation steps, and ensuring members understand services, rules, and benefits.
• Guide members through app setup, schedules, class registration, and essential features of the branch.
• Ensure the onboarding process is smooth, organized, and aligned with company service standards.
• Communication & Information Accuracy
• Maintain complete and accurate knowledge of schedules, promotions, policies, and operational procedures.
• Communicate updates clearly to members and relay essential information between departments.
• Ensure all member interactions reflect consistent brand messaging and standards.
• Administrative Tasks
• Complete all system entries, updates, and documentation accurately.
• Process requests, forms, contracts, cancellations, and updates as assigned.
• Manage lost-and-found logs and member communications with care and organization.
• Ensure CRM entries related to Member Experience tasks are accurate and timely.
• Branch Ambiance & Coordination
• Monitor reception traffic to manage queues and ensure smooth flow.
• Report facility issues immediately to maintenance or supervisors.
• Support management in executing events, activations, and service initiatives.
• Maintain professional grooming standards and adhere to the dress code at all times.

REQUIREMENTS FOR ROLE

Experience & qualifications

MINIMUM QUALIFICATIONS

• EDUCATION: Secondary-school certificate (high-school diploma); a tertiary qualification is NOT required.
• TOTAL EXPERIENCE: Minimum 1 year of total work experience (any sector).
• RELEVANT EXPERIENCE: No minimum relevant experience is required; however, the candidate must demonstrate basic competency in the duties of the role.
• Non-relevant experience (e.g., experience in unrelated industries or functions) does NOT substitute for the relevant-experience requirement above.

PREFERRED QUALIFICATIONS

• Education: Diploma or Bachelor's degree in Business Administration, Customer Service, Communications, or a related discipline (or equivalent customer-service experience).
• Certification: Customer-service certifications
• Saudi National (KSA): preferred to support Saudization / Nitaqat compliance; not a blocking criterion.
• Languages: working proficiency in both Arabic and English (Arabic preferred but not mandatory for fitness-coach and specialist technical roles).

Knowledge & skills

• Customer service excellence
• Customer service etiquette
• Professional communication
• Problem solving and decision-making
• Organizational accuracy
• Cultural sensitivity
• Basic administrative and system entry skills
• Teamwork and collaboration