فندق سوفيتيل جبل عمر مكة يعلن عن وظيفة مدير التدبير المنزلي في مكة
Director of Housekeeping - Sofitel Jabal Omar Makkah
🏢 Sofitel
تفاصيل الوظيفة
Sofitel Jabal Omar Makkah التابعة لمجموعة أكور (Accor) تعلن عن حاجتها لشغل وظيفة Director of Housekeeping (مدير التدبير المنزلي) في مكة المكرمة.
نبذة عن الوظيفة
يتولى مدير التدبير المنزلي قيادة عملية التدبير المنزلي الشاملة في الفندق، مع ضمان أعلى معايير النظافة والتقديم والخدمة الفاخرة والتميز التشغيلي في جميع الغرف والمناطق العامة والمرافق الخلفية وعمليات الغسيل.
المهام والمسؤوليات
- تطبيق استراتيجية التدبير المنزلي السنوية بما يتوافق مع الأهداف التشغيلية والمالية للفندق.
- قيادة جميع عمليات التدبير المنزلي بما في ذلك الغرف والأجنحة والمناطق العامة والمرافق الخلفية والغسيل وإدارة البياضات وخدمات الزي الرسمي.
- ضمان تلبية جميع المناطق لمعايير الفخامة Sofitel وتوقعات النزلاء أو تجاوزها.
- وضع أهداف القسم وإجراءات التشغيل ومعايير الخدمة التي تعزز التميز التشغيلي.
- تقييم وتحسين عمليات التدبير المنزلي والإنتاجية وجودة الخدمة باستمرار.
- ضمان الجاهزية خلال فترات الإشغال القصوى والفعاليات الكبرى.
- تقديم معايير استثنائية من النظافة والراحة والتقديم في جميع مناطق النزلاء.
- مراقبة ملاحظات النزلاء ونتائج الرضا وتنفيذ خطط تحسين الأداء.
- التعاون مع مكتب الاستقبال وعلاقات النزلاء لضمان توفر الغرف في الوقت المناسب ومعالجة الطلبات بكفاءة.
- الإشراف على عمليات الغسيل وضمان معالجة فعالة لغسيل النزلاء والزي الرسمي وبياضات الفندق.
- إعداد وإدارة ميزانية القسم والتوقعات وخطط الإنفاق الرأسمالي.
- قيادة وتطوير فريق عمل متميز في التدبير المنزلي وتعزيز ثقافة التعاون والمساءلة والتحسين المستمر.
الشروط والمتطلبات
- درجة البكالوريوس في إدارة الضيافة أو إدارة الفنادق أو مجال ذي صلة.
- خبرة لا تقل عن 8-10 سنوات في قيادة التدبير المنزلي داخل فنادق أو منتجعات فاخرة.
- خبرة مثبتة في إدارة عمليات التدبير المنزلي على نطاق واسع في بيئة ضيافة فاخرة.
- معرفة قوية بعمليات التدبير المنزلي وإدارة الغسيل وضمان الجودة ومعايير الخدمة الفاخرة.
- القدرة على التواصل بفعالية مع جميع المستويات وإدارة العلاقات مع أصحاب المصلحة.
- إتقان أنظمة إدارة الفنادق وتقنيات التدبير المنزلي.
- إجادة اللغة الإنجليزية (اللغة العربية ميزة إضافية).
المهارات المطلوبة
- مهارات اتصال ممتازة.
- مهارات قيادة قوية وإدارة فرق العمل.
- مهارات إدارة العمليات والتخطيط الاستراتيجي.
- إتقان أنظمة إدارة الفنادق (PMS) وتقنيات التدبير المنزلي.
- إجادة اللغتين الإنجليزية والعربية (يفضل).
المزايا
نحن شركة شاملة تهدف إلى جذب وتوظيف وترقية المواهب المتنوعة، ونلتزم بتوفير بيئة عمل داعمة للجميع.
عرض النص الأصلي للإعلان
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentation, luxury service and operational excellence across all guestrooms, public areas, back-of-house facilities and laundry operations.
Key Responsibilities, among others;
Housekeeping Operations & Strategy
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
The Director of Housekeeping is responsible for leading the overall housekeeping operation of Sofitel Jabal Omar Makkah, ensuring the highest standards of cleanliness, presentation, luxury service and operational excellence across all guestrooms, public areas, back-of-house facilities and laundry operations.
Key Responsibilities, among others;
Housekeeping Operations & Strategy
- Develop and implement the annual Housekeeping strategy aligned with the hotel's operational and financial objectives.
- Lead all housekeeping operations, including guestrooms, suites, public areas, heart-of-house facilities, laundry operations, linen management and uniform services.
- Ensure all areas consistently meet or exceed Sofitel luxury standards and guest expectations.
- Establish departmental objectives, operational procedures and service standards that promote operational excellence.
- Continuously evaluate and improve housekeeping processes, productivity and service delivery.
- Ensure readiness during peak occupancy periods, major events.
- Deliver exceptional standards of cleanliness, comfort and presentation across all guest areas.
- Ensure guestrooms are maintained to the highest luxury standards, reflecting the Sofitel brand promise.
- Monitor guest feedback and satisfaction scores, implementing action plans to continuously improve performance.
- Collaborate with Front Office and Guest Relations to ensure timely room availability and efficient handling of guest requests.
- Promote personalized service through attention to detail and proactive guest engagement.
- Ensure VIP arrivals, long-stay guests and special requests are executed flawlessly.
- Maintain compliance with Sofitel brand standards, LQA standards and corporate quality requirements.
- Conduct regular inspections of guestrooms, public areas and back-of-house facilities.
- Ensure full compliance with hygiene, sanitation, environmental, health and safety regulations.
- Oversee pest control, deep-cleaning programs and preventive housekeeping maintenance.
- Lead departmental readiness for quality audits and inspections.
- Oversee all laundry operations, ensuring efficient processing of guest laundry, uniforms and hotel linen.
- Develop effective linen management strategies to optimize inventory and reduce losses.
- Monitor linen quality, replacement cycles and operating costs.
- Ensure housekeeping equipment is properly maintained and replaced as required.
- Implement effective inventory control procedures for operating supplies and equipment.
- Prepare and manage the departmental budget, forecasts and capital expenditure plans.
- Monitor payroll, productivity, staffing levels and departmental expenses.
- Identify opportunities to improve operational efficiency while maintaining luxury service standards.
- Optimize labor scheduling based on occupancy forecasts and operational requirements.
- Manage procurement of housekeeping supplies and equipment while ensuring cost effectiveness.
- Monitor departmental KPIs including productivity, cleanliness scores, guest satisfaction, labor costs and operating expenses.
- Lead, motivate and develop a high-performing housekeeping leadership team.
- Foster a culture of collaboration, accountability and continuous improvement.
- Recruit, train and retain talented Heartists while promoting employee engagement.
- Develop succession plans and identify future departmental leaders.
- Conduct regular coaching, performance evaluations and career development discussions.
- Collaborate closely with Front Office to optimize room readiness and guest satisfaction.
- Work with Engineering to ensure preventive maintenance programs support guestroom quality.
- Support Food & Beverage and Events teams during major functions and VIP events.
- Coordinate with Talent & Culture to ensure workforce planning and training objectives are achieved.
- Bachelor's degree in Hospitality Management, Hotel Administration or a related field.
- Minimum 8-10 years' experience in Housekeeping leadership within luxury hotels or resorts.
- Proven experience managing large-scale housekeeping operations in a luxury hospitality environment.
- Strong knowledge of housekeeping operations, laundry management, quality assurance and luxury service standards.
- Excellent communication, leadership and stakeholder management skills.
- Proficiency in hotel property management systems and housekeeping technologies.
- Fluent in English; Arabic is an advantage.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
المصدر: LinkedIn - أُضيفت للموقع في 16 يوليو 2026
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