Nammos Resort AMAALA تعلن عن وظيفة آخذ طلبات / نادل في تبوك الوجه السعودية

Why This Job Exists

The Ordertaker / Waiter - In-Villa Dining is responsible for executing all phases of the private dining experience for guests in their villas and suites. The purpose of this role is to provide a seamless and personalized fine-dining service, from the initial telephone order-taking to the final in-room delivery, setup, and clearance. This role ensures the highest standards of hospitality, discretion, and efficiency are upheld, creating a memorable and exclusive dining experience for our guests.

Skills

• Excellent communication skills, with proficiency in spoken and written English. Fluency in additional languages is an advantage.
• Exceptional telephone etiquette and professional communication skills.
• Strong understanding of fine-dining service standards and the ability to adapt them to an in-room dining environment.
• Meticulous attention to detail in both order accuracy and presentation of service trays and trolleys.
• Ability to work independently while maintaining a high level of discretion, integrity, and respect for guest privacy.
• Proficiency in Point-of-Sale (POS) systems.
• Ability to work efficiently and remain calm in a fast-paced environment.
• Physical stamina to stand, walk, and carry items for extended periods.
• A proactive, reliable, and team-oriented attitude.
• Impeccable personal grooming and adherence to all uniform standards.
• Ability to anticipate guest needs and perform effectively under pressure.
• Excellent interpersonal skills with a friendly, professional, and service-oriented approach.
• Qualifications & Experience
• High school diploma or equivalent is preferred.
• A minimum of 2 years' experience in a Food & Beverage role within a five-star luxury hotel or fine-dining restaurant.
• Previous experience in In-Villa Dining (Room Service) or Fine Dining service is highly preferred.

Key Duties and Responsibilities

• Answer all incoming calls to the In-Villa Dining department promptly, courteously, and professionally.
• Demonstrate comprehensive knowledge of the In-Villa Dining menu to answer guest inquiries, provide recommendations, and accommodate special requests.
• Record guest orders accurately, paying close attention to dietary restrictions, allergies, and individual preferences.
• Enter all orders into the Point-of-Sale (POS) system accurately and coordinate with the kitchen to confirm preparation times.
• Inform guests of the estimated delivery time and confirm all order details before ending the call.
• Prepare and assemble In-Villa Dining trays and trolleys to the highest presentation standards, ensuring all required cutlery, glassware, linen, and condiments are included.
• Deliver food and beverage orders to guest villas and suites efficiently, discreetly, and on time.
• Set up the dining experience in the guest's villa or suite, presenting dishes and beverages with the same level of care and elegance as a fine-dining restaurant.
• Obtain guest signatures for billing and process all charges according to resort procedures.
• Clear used trays and trolleys promptly and discreetly upon guest request or at scheduled intervals.
• Maintain the cleanliness, organization, and stock levels of the In-Villa Dining service station and related equipment.
• Communicate effectively with the kitchen, stewarding, and other Food & Beverage departments to ensure smooth service.
• Handle guest inquiries and resolve minor issues related to In-Villa Dining orders professionally and efficiently.