ليبارا تعلن عن وظيفة محلل أول عمليات الحلول الرقمية في الرياض

About Lebara Mobile KSA

Labara Mobile KSA is a leading telecommunications company and a multi-award-winning virtual network operator (MVNO) providing high-quality mobile services across the Kingdom. We operate in the telecom industry, focused on transforming the sector by delivering affordable, reliable, and customer-centric products that help people stay connected with their loved ones worldwide.

Job Summary

We are looking for an Application Support Specialist to join our team and help ensure the stability and availability of our business applications. In this role, you will investigate and resolve production issues, support application deployments, and work closely with development and DevOps teams to maintain smooth day-to-day operations. The ideal candidate enjoys troubleshooting technical problems, has a good understanding of application architecture, and is comfortable working across databases, APIs, servers, and production environments.

Key Responsibilities

• Monitor production applications and respond to incidents in a timely manner.
• Investigate and troubleshoot application issues to identify root causes.
• Resolve issues related to application configuration, databases, APIs, servers, and environments.
• Write and execute SQL queries to validate data and support troubleshooting.
• Test and verify REST APIs using tools such as Postman.
• Review application logs and monitoring tools to diagnose problems.
• Perform application configuration changes when required.
• Support application deployments and validate releases after deployment.
• Work with development teams to escalate and track issues that require code changes.
• Collaborate with DevOps teams on deployment, environment, and infrastructure-related issues.
• Document incidents, resolutions, and troubleshooting steps to build the knowledge base.
• Ensure incidents are resolved within agreed service levels (SLAs).

Required Skills

• Strong knowledge of SQL, including writing queries, joins, and basic stored procedures.
• Good understanding of REST APIs, JSON, and API testing using Postman or similar tools.
• Experience working with Microsoft IIS and web application hosting.
• Good understanding of Windows and Linux operating systems.
• Familiarity with application logs and monitoring tools.
• Basic knowledge of .NET applications, including application configuration and production troubleshooting.
• Understanding of DevOps concepts, including CI/CD pipelines, Git, and deployment processes.
• Ability to troubleshoot deployment and environment-related issues.
• Strong analytical and problem-solving skills.
• Good communication skills and the ability to work effectively with technical and business teams.

Preferred Qualifications

• Bachelor’s degree in computer science, Information Technology, or a related field.
• 1- 3 years of experience in Application Support or a similar role.
• Experience supporting enterprise or business-critical applications.
• Exposure to Azure DevOps, GitHub Actions, Jenkins, or similar CI/CD tools.
• Familiarity with cloud platforms such as Azure or AWS is a plus.
• Basic knowledge of Docker or Kubernetes is an advantage.

Labara Benefits

• Competitive salary package
• Health insurance for employees and eligible dependents (VIP / as per company policy)
• Health club membership (as per company policy)
• Monthly mobile credit allowance
• Inclusive and collaborative work environment.