وظيفة وكيل حجوزات لدى Marriott International في الرياض

Company Description Marriott International, Inc. is a global hospitality company based in Bethesda, Maryland, with a portfolio of approximately 9,000 properties across more than 30 brands in 141 countries and territories. The company’s heritage dates back to 1927, when J. Willard and Alice S. Marriott opened a root beer stand in Washington, D.C., and has grown into a world leader in travel and lodging. Marriott International is an equal opportunity employer committed to building a diverse workforce and maintaining an inclusive culture, without discrimination on any basis protected by law. The company follows strict community guidelines and reservess the right to remove inappropriate or unlawful content. Applicants are encouraged to review Marriott’s official application tips to avoid scams, including the use of approved email domains and not submitting applications via email or fax.

Role Description This full-time, on-site Reservations Agent role is based in Riyadh and focuses on providing excellent service to guests booking stays at Marriott properties. The Reservations Agent responds to inbound calls and electronic inquiries, assists guests with room reservations, modifications, and cancellations, and provides accurate information about rates, availability, and hotel services. The role involves verifying guest details, applying appropriate booking policies, and following standard operating procedures to ensure accuracy and efficiency. The Reservations Agent collaborates with front office and sales teams, handles special requests, and resolves reservation-related issues in a professional and timely manner. The position also requires adherence to Marriott’s service standards, data privacy guidelines, and quality assurance metrics.

Qualifications

• Strong customer service skills with experience in reservations handling and guest support.
• Excellent phone etiquette and clear, professional communication abilities.
• Competence in receptionist duties, including managing inquiries, maintaining records, and coordinating information with hotel departments.
• Ability to work on-site in Riyadh on a full-time schedule, with flexibility for shifts, weekends, and holidays as needed.
• Proficiency with computer systems and reservation platforms; basic MS Office skills are an advantage.
• Fluency in English; Arabic language skills are highly beneficial.
• Attention to detail, problem-solving skills, and the ability to remain calm in high-volume or challenging situations.
• Previous experience in hospitality, front office, or call center environments is preferred but not required.