وظيفة مسؤول علاقات العملاء لدى Confidential في الرياض

Seddiqi Holding is a family-owned and managed company with a unique, diversified portfolio of businesses and brands across numerous sectors. The business units include Ahmed Seddiqi - the longest standing and largest unit within the group, Seddiqi Properties, Swiss Watch Services and Mizzen

Today, the family counts over 50 luxury brands, such as Rolex, Patek Philippe, Chopard, Messika, 1915, Aesop, Orlebar Brown, Gentle Monster, and more, in over 60+ locations across Middle East.

Curious where your next opportunity will take you? Let’s Talk!

Position - Customer Relations Executive in Store with Luxury goods

Location - Riyadh

Client Experience

• Welcome clients with a warm greeting and create a positive first impression.
• Deliver a memorable experience for all clients celebrating in the boutique.
• Ensure VIP guests are comfortably seated and provided with hospitality (refreshments, coffee, tea, water).
• Assess client needs and direct them to the appropriate sales team member.
• Manage client reception flow according to boutique capacity, ensuring every walk-in is attended by a consultant.
• Demonstrate exceptional interpersonal skills while interacting with waiting clients.
• Introduce clients to boutique processes (aftersales, allocation, walk-ins).
• Coordinate and manage client appointment system with the boutique team.
• Plan and execute in-store celebrations meticulously, ensuring all details are prepared in advance.
• Oversee celebration-related orders (cakes, flowers, desserts, drinks) and maintain timely follow-up with vendors.
• Capture all client interactions (walk-ins, allocations, aftersales) in SIMS for management visibility.

Team Management

• Ensure hospitality team presence around the VIP lounge for swift service.
• Act as a role model by maintaining top-class appearance, hygiene, and conduct.
• Manage hospitality team roster and scheduling.
• Proactively identify areas for improvement and share feedback.

Boutique Operations

• Maintain knowledge of all boutique facilities.
• Ensure timely replenishment of hospitality supplies (water, coffee capsules, milk, refreshments, glassware).
• Provide detailed daily reports to the Boutique Manager on events and activities.
• Proactively inform the Boutique Manager about potential client complaints or frequent inquiries.

Requirements

• 1-3 years of relevant experience in hospitality or retail
• Possess excellent verbal, and public speaking skills
• Perfect time management skills to ensure services to clients are not delayed
• Possess vibrant attitude and polite personality
• Possess top-notch skill in customer service
• Ability to work flawlessly and effortless under stress and pressure
• English language is mandatory