طيران أديل تعلن عن وظيفة مراقب أمتعة في جدة

The Baggage Controller is responsible for monitoring, controlling, and resolving all mishandled baggage (MHB) cases across the flyadeal network. The role ensures accurate tracking, timely resolution, and compliance with baggage handling regulations, company policies, and service standards. The position plays a critical role in improving baggage handling performance, reducing case closure timelines, and enhancing overall guest experience.

Key Responsibilities:

• Monitor end-to-end mishandled baggage cases across all flyadeal stations from Head Office to ensure timely handling and closure.
• Track baggage case lifecycle from creation through resolution, ensuring compliance with defined service level agreements (SLAs).
• Monitor case aging, closure timelines, and station performance, ensuring accountability and timely follow-ups.
• Identify delays, bottlenecks, or non-compliance and escalate issues promptly for corrective action.
• Act as the central coordination point between flyadeal stations, ground handling agents, and internal stakeholders.
• Provide operational guidance and support to stations on WorldTracer usage and baggage case management best practices.
• Ensure consistent application of baggage handling policies, procedures, and service recovery standards across the network.
• Support stations in resolving complex or delayed baggage cases efficiently.
• Prepare periodic reports and performance dashboards highlighting baggage case status, closure timelines, and station performance.
• Monitor key performance indicators (KPIs) related to mishandled baggage handling and resolution.
• Analyse baggage performance data and trends to identify improvement opportunities.
• Recommend process improvements to reduce mishandled baggage incidents and enhance operational efficiency.
• Ensure compliance with flyadeal policies, aviation regulations, and baggage handling standards.
• Support internal audits, investigations, and performance reviews related to baggage handling.
• Assist in developing and updating standard operating procedures (SOPs) for baggage services and WorldTracer case management.
• Contribute to continuous improvement initiatives to enhance baggage service quality and guest satisfaction.

Education

• High School Diploma is required.
• Diploma or Bachelor’s degree in Aviation, Logistics, Business Administration, or a related field is preferred.

Experience

• Minimum 2 years of experience in baggage services, ground operations, or airport operations within the aviation industry.
• Hands-on experience using WorldTracer baggage tracking system is mandatory.

Skills & Competencies

• Strong knowledge of airline baggage handling processes and procedures.
• Proficiency in WorldTracer case management and baggage tracking systems.
• Strong analytical and reporting skills.
• Excellent coordination and stakeholder management abilities.
• Strong attention to detail and problem-solving skills.
• Ability to work under pressure in a fast-paced operational environment.
• Good communication skills in English; Arabic is an advantage.