Leshines تعلن عن وظيفة مهندس عمليات برمجيات لمشروع المستودع الذكي في الرياض

Location: Saudi Arabia (on-site, long-term assignment)

Reports to: Software Ops Team (China)

Collaborates with: On-site Network/Hardware Engineers, Equipment Vendors, Third-party O&M Vendors

About the Role

We are looking for a Software Operations Engineer to join our large-scale smart warehouse project in Saudi Arabia. In this role, you will be the go-to person for multi-system software O&M, working at the intersection of warehouse automation, industrial gateways, and cross-vendor system integration. You'll collaborate closely with hardware engineers, equipment suppliers, and third-party vendors to ensure 24/7 stable operations.

Key Responsibilities

1. Multi-system Software O&M

• Monitor and maintain daily operations of Lenovo business systems, self-developed industrial gateways, WES/WCS warehouse systems, and AGV dispatching systems.
• Liaise with OEM technical teams (Lenovo, WCS, AGV vendors) to troubleshoot cross-system interface issues, data transmission failures, task dispatching errors, and business process blockages.
• Support system version upgrades, on-site validation, and gather user requirements for continuous product improvement.

2. Software-Hardware Joint Troubleshooting

• Work with network and hardware engineers to diagnose software communication failures caused by servers, switches, wireless networks, or automation equipment.
• Identify root causes across software logic, data anomalies, network links, and hardware defects, and drive issue resolution with clear ownership.
• Produce post-mortem reports for AGV/automation equipment failures and refine troubleshooting procedures.

3. Server & Software Infrastructure O&M

• Assist with routine Windows/Linux server health checks, log analysis, and data backup validation alongside infrastructure teams.
• Monitor HA (high availability) status, and handle system crashes and service startup failures at the software level.
• Ensure scheduled backups and backup integrity checks for all warehouse systems, maintaining logs for compliance purposes.

4. End-User Software Support

• Resolve software issues for warehouse PCs, PDAs, scanning terminals, and production line devices (EWM/WES login errors, printing failures, etc.).
• Handle terminal software deployment, permission configuration, and network onboarding for new devices.

5. Documentation & Asset Management

• Maintain system interface inventories, software version logs, troubleshooting records, and SOPs.
• Keep system topology diagrams, interface mapping tables, and configuration documents up to date.

6. Emergency Response & Cross-team Coordination

• Provide 7×8 on-site standby support for production line software failures, ensuring rapid recovery.
• Escalate critical issues to Level-2 support teams in China and coordinate with network/hardware teams for joint resolution.
• Standardize O&M procedures for third-party vendors and conduct regular status syncs.

Qualifications

Education & Experience

• Bachelor's degree or above in Computer Science, Software Engineering, Logistics Automation, Mechatronics, Network Engineering, or a related field.
• 1-3 years of experience in WMS/WCS/WES, AGV dispatching, or industrial gateway system implementation/on-site O&M.
• Experience in automated production lines or overseas project sites is a plus.
• Basic understanding of servers, networking, and automation hardware is preferred.

Technical Skills

(Software O&M)

• Ability to read interface logs and message payloads, and independently troubleshoot cross-system data exchange and API errors.
• Solid understanding of WES/WCS/AGV business logic, capable of handling routine process failures independently.

(Server & Systems)

• Hands-on with Windows and Linux basic operations - checking system logs, service status, and performance metrics.
• Familiar with HA and backup fundamentals.

(Hardware Collaboration - nice to have)

• Basic awareness of networking and automation hardware to support joint diagnostics with network/hardware engineers.

(End-User Support - nice to have)

• Ability to troubleshoot PC/PDA terminal and warehouse software issues, and deploy terminal software.

Language

• Working proficiency in English (reading/writing/speaking) to interpret technical documentation and coordinate with overseas vendors and contractors.

Soft Skills

• Willing to relocate long-term to Saudi Arabia and adapt to on-site emergency response schedules.
• Strong problem-solving mindset; adept at coordinating across multiple vendors and functions.
• Quick learner with the ability to master complex multi-system architectures.
• Detail-oriented, disciplined in documentation, resilient under pressure, and safety-conscious in industrial environments.

Why You'll Love This Role

• Massive Project Exposure: Join a high-profile overseas smart warehouse project with cross-vendor digital system implementation - a great opportunity to build versatile experience in automation and IT.
• Strong Backing: Full technical support from our Level-2 software expert team in China, with structured onboarding and hands-on mentoring to get you up to speed quickly.
• Dual Career Tracks: Grow into a local DTIT lead, or pivot back to China as a software Ops/Product specialist.
• T-shaped Skill Development: Sharpen your software O&M expertise while building solid knowledge in hardware and networking - the perfect profile for tomorrow's smart manufacturing leaders.