HCLTech تعلن عن وظيفة أخصائي إدارة التغيير في الرياض

• Change Management Strategy & GovernanceDefine, implement, and continuously improve the IT Change Management framework, policies, and procedures.
• Ensure compliance with ITIL or other relevant standards.
• Chair the Change Advisory Board (CAB) and oversee risk assessment for high-impact changes.
• Process Leadership Manage the end-to-end change lifecycle (RFC submission, review, approval, implementation, post-implementation review).
• Standardize change categorization (Standard, Normal, Emergency) and ensure proper documentation.
• Stakeholder Collaboration Partner with IT teams (Infrastructure, Applications, Security, DevOps), business units, and vendors to align changes with business needs.
• Communicate change schedules, impacts, and outages to stakeholders.
• Resolve conflicts between change requests and prioritize critical updates
• Tools & Reporting Oversee Change Management tools (e.g., ServiceNow, BMC Remedy, JIRA).
• Maintain Weekly, Monthly and Quarterly reports
• Risk & Compliance Ensure changes adhere to Cybersecurity policies.
• Mitigate risks related to outages, data loss, or service degradation.

5. FRAMEWORKS, BOUNDARIES, & DECISION-MAKING AUTHORITY: ·

Comply with SAMA IT Governance Framework (ITGF) ·

Cybersecurity Framework (CSF) ·

Counter Fraud Framework (CFF) ·

Change Advisory Board

6. QUALIFICATIONS, EXPERIENCE, & SKILLS:

Minimum Qualifications: Bachelor’s degree in IT, Computer Science, or related field.

Minimum Professional Certificate (if Any): ITIL v4 -Beginner- or -Expert- certification (required). Minimum Experience: 5 - 8 years of experience

Job-Specific Skills: Financial Sector -Banking- background