وظيفة تنفيذي خدمة العملاء لدى Wiltz Trading & Contracting WLL بمدينة الرياض

Location: Riyadh, Saudi Arabia

We are seeking a Customer Service Executive to join our growing cable management manufacturing team. The successful candidate will be responsible for handling customer inquiries, preparing quotations, processing sales orders, and coordinating with internal departments to ensure timely order execution and excellent customer service.

• Respond to customer inquiries via email, phone, and other communication channels.
• Prepare quotations based on customer requirements and approved pricing.
• Process sales orders, purchase orders, invoices, and delivery documentation accurately.
• Coordinate with Sales, Production, Planning, Logistics, Warehouse, and Finance teams to ensure smooth order execution and on-time delivery.
• Keep customers informed on order status, shipment schedules, deliveries, and any delays.
• Resolve order-related inquiries, delivery issues, shortages, and documentation requests promptly.
• Maintain accurate records of quotations, orders, invoices, delivery notes, and customer correspondence.
• Update order trackers and prepare reports on quotations, open orders, deliveries, and customer status.
• Support the Customer Service Supervisor in achieving departmental goals and enhancing customer satisfaction.
• Ensure compliance with company policies, quality standards, and customer requirements.

• Bachelor's Degree or Diploma in Business Administration, Commerce, Supply Chain Management, or a related field.
• 1-3 years of experience in customer service, sales coordination, order processing, or a manufacturing environment.
• Experience in steel fabrication or Cable Tray Fabrication & Cable Management System is preferred.
• Knowledge of cable trays, cable ladders, cable trunking, and related accessories is an added advantage.
• Proficiency in MS Office, SAP, and business/email communication.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities, meet deadlines, and work effectively with cross-functional teams.
• Customer-focused with excellent attention to detail.