وظيفة تنفيذي مبيعات لدى iCAUR - Asian Motors في الشرقية

We are looking for a high-performing and customer-centric Sales Executive to drive retail vehicle sales by delivering a premium customer experience across all touchpoints-from initial contact through post-delivery. In this role, you will manage both walk-in and digital leads, conduct engaging product demonstrations and structured test drives, and proactively guide customers toward purchase decisions while representing the brand with trust, enthusiasm, and professional integrity.

Key Responsibility Areas & Activities

• Consistently meet or exceed assigned monthly and annual sales volume and revenue targets.
• Welcome guests professionally while adhering to personal presentation standards, workspace organization, and brand guidelines.
• Conduct thorough discussions to identify customer preferences, usage requirements, lifestyle needs, and budget.
• Confidently demonstrate vehicle features, performance benefits, and advanced electric/hybrid technologies (REEV, EV specs, battery range, software UI).
• Deliver product pitches and sales interactions in full alignment with official sales scripts, brand standards, and customer journey protocols.
• Maintain strict confidentiality regarding customer personal details and financial information.

Lead Management & CRM Discipline

• Action all inbound digital and campaign leads assigned in the CRM within mandatory response timeframes.
• Initiate proactive contact to introduce the brand, discover customer requirements, and build value.
• Persuasively convert calls and inquiries into confirmed showroom appointments.
• Accurately update customer profiles, interaction notes, and deal stages in the CRM immediately after every touchpoint.
• Execute approved follow-up sequences until deal closure or conversion.
• Collaborate with Marketing, Digital Sales, and Showroom Managers to optimize lead quality and conversion efficiency.

Test Drive Execution & Management

• Actively position test drives as a central step in advancing purchase decisions.

Sales Operations & Financial Advisory

• Check real-time vehicle availability, trim packages, and expected delivery dates.
• Explain financing plans, interest rates, promotional packages, trade-in valuations, and documentation requirements.
• Support customers in selecting suitable financial structures and coordinate closely with the internal Finance team for swift loan approvals.
• Create precise, compliant sales orders following company governance guidelines.

Post-Sale & Delivery Journey

• Manage the structured vehicle delivery workflow in coordination with Sales Admin, Delivery Coordinators, and financial institutions.
• Contact buyers 24 hours after delivery to confirm satisfaction, answer initial operation questions, and schedule their first service visit.
• Guide customers through the NPS (Net Promoter Score) survey process and actively generate referral opportunities from satisfied buyers.

Key Performance Indicators (KPIs)

• Speed of initial outreach upon CRM lead assignment.
• Total unit volume and revenue delivered against targets.
• Margin retention and adherence to authorized discount limits.
• Percentage of total showroom leads converted into completed test drives.
• Conversion rate from digital/phone leads to physical showroom visits.
• Customer satisfaction scores across the sales and delivery experience.

Work Environment

• Showroom-based with continuous customer facing and team collaboration.
• Requires presence during full showroom operation hours, including weekends, public holidays, and evening shifts during promotional campaigns.
• Standing, walking showroom floors, and conducting multiple test drives daily.
• Occasional local or regional travel for brand training, roadshows, or special events.

Communication & Working Relationships

• Internal: Daily interaction with Showroom Managers and Sales Supervisors (lead assignment & pipeline review); ongoing collaboration with Finance, Sales Admin, Marketing, and Delivery teams.
• External: Direct, daily engagement with walk-in visitors, prospective digital leads, existing owners, and banking partners.

5. Decision-Making & Autonomy

• Tailors model and trim recommendations directly to customer profiles.
• Prioritizes daily outreach schedule and follow-up activities within CRM rules.
• Escalates non-standard price discounts, special trade-in valuations, or unique delivery terms to Showroom Management for approval.

Qualifications & Experience

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 2-3 years of proven experience in retail automotive sales. Experience selling EVs, NEVs, or tech-focused auto brands is strongly preferred.
• Demonstrated history of meeting or exceeding quarterly and annual sales quotas.

Competencies & Technical Skills

• Fluent verbal and written communication in Arabic and English.
• Ability to break down technical vehicle specs (EV range, charging speeds, driver-assist systems) into engaging, benefit-driven language.
• Strong closing, negotiation, and objection-handling capabilities.
• Hands-on experience with CRM platforms (e.g., Salesforce, Oracle, or proprietary tools) and basic Microsoft Office tools (Excel, Outlook).
• Valid driver’s license (clean driving record required for test drives).