وظيفة مشرف علاقات الضيوف لدى Hilton في مكة
Guest Relations Supervisor
🏢 Hilton
تفاصيل الوظيفة
انضم إلى فريق هيلتون في مكة المكرمة كمشرف علاقات الضيوف (Guest Relations Supervisor)، حيث ستكون مسؤولاً عن نشر الدفء والضيافة وخلق تجارب لا تُنسى لكل نزيل.
المهام والمسؤوليات
- الإشراف على عمليات خدمات الضيوف اليومية، بما في ذلك خدمات البواب، تخزين الأمتعة، توصيل الطرود، خدمة الانتظار، والمواقف، لضمان تجربة سلسة للضيوف.
- مراقبة مستوى الخدمة ورفع جودتها من خلال تتبع رضا الضيوف، ومعالجة مشكلات الخدمة، وتوجيه الفريق لتنفيذ التحسينات اللازمة.
- إدارة الشؤون الإدارية للقسم، بما في ذلك إعداد الميزانيات، التنبؤات، تطبيق السياسات، والمشاريع الخاصة لدعم الكفاءة التشغيلية.
- إلهام وتطوير فريق العمل من خلال الإشراف، تقديم الدعم، متابعة الأداء، التدريب، وتعزيز بيئة عمل إيجابية ومنتجة.
الشروط والمتطلبات
- شغف بنشر الدفء والضيافة.
- التصرف بنزاهة والقيام بالشيء الصحيح دائماً.
- إلهام الآخرين من خلال القيادة.
- الإيمان بأن العمل الجماعي يقود أفضل النتائج.
- الإحساس بالملكية والمسؤولية.
- التركيز على الحاضر، مع إحساس بالإلحاح والانضباط في كل لحظة.
عرض النص الأصلي للإعلان
Job Description
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Supervisor, you’re not just overseeing day-to-day guest services operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Relations Supervisor, you’re not just overseeing day-to-day guest services operations - you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Oversee guest services operations: Manage day-to-day operations of all guest services functions, including bell services, luggage storage, package delivery, valet, parking, and related systems to ensure a seamless guest experience
- Monitor and elevate service: Track guest satisfaction, address service issues, and guide the team to implement improvements that enhance the guest experience
- Manage department administration: Lead budgeting, forecasting, policy enforcement, and special projects to support operational effectiveness
- Inspire and develop the team: Supervise and support team members, monitor performance, provide coaching, and foster a positive and productive work environment
What It Takes to Make the Stay
At Hilton, Our Core Values Define What It Takes To Succeed Here And Guide The Qualities We Look For In Every Team Member
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
About Us
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests-we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career-and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay-we’re a great place to work.
المصدر: LinkedIn - أُضيفت للموقع في 30 يوليو 2026