HCLTech تعلن عن وظيفة Technical Account Manager (متحدث بالعربية) في الرياض

About the Role

We are seeking an experienced Technical Account Manager (TAM) to join our team in Riyadh. In this customer-facing role, you will serve as a trusted technical advisor, helping customers maximize the value of the UiPath Platform and accelerate their automation journey.

The successful candidate will proactively engage with customers, drive platform adoption, provide technical guidance, and support the strategic growth of automation programs. This is an excellent opportunity for a technically strong professional who enjoys working directly with customers and influencing business outcomes.

Key Responsibilities

• Own and drive customers' technical success with the UiPath platform.
• Build strong relationships with customer stakeholders and serve as their trusted technical advisor.
• Proactively engage customers to understand their business objectives and align automation initiatives accordingly.
• Guide customers through platform adoption, technical maturity, and best practices for automation programs.
• Provide technical expertise on UiPath platform architecture, infrastructure, installation, upgrades, and optimization.
• Deliver troubleshooting assistance and coordinate resolution of complex technical issues.
• Support customers in identifying new automation opportunities and realizing measurable business value.
• Collaborate with internal teams to ensure successful customer outcomes and continuous platform improvement.
• Conduct technical reviews, health checks, and adoption planning sessions with customers.

Required Qualifications

• 7+ years of experience in a customer-facing technical role such as Technical Account Management, Technical Consulting, Solutions Engineering, Professional Services, or Technical Support.
• Experience supporting enterprise software platforms and managing customer relationships.
• Strong technical background with programming knowledge in one or more of the following:
• C#
• .NET
• Java
• Python
• C++
• VB
• PowerShell
• Experience with software deployment, infrastructure planning, troubleshooting, and system integrations.
• Excellent communication, presentation, and stakeholder management skills.
• Ability to remain composed and professional under pressure while managing customer expectations.

Preferred Qualifications

• Previous experience in Technical Support, Technical Consulting, or Customer Success roles.
• Experience with Robotic Process Automation (RPA), intelligent automation, or low-code platforms.
• Familiarity with cloud technologies and enterprise IT environments.
• UiPath certifications or hands-on UiPath platform experience are highly desirable.

Skills & Competencies

• Customer-centric mindset
• Technical problem-solving and troubleshooting
• Strategic advisory and consultative approach
• Strong relationship management skills
• Excellent communication and influencing abilities
• Diplomacy, tact, and executive presence
• Ability to manage multiple stakeholders and priorities

Language Requirements

• Fluent in Arabic and English (spoken and written).