SGS - Saudi Ground Services تعلن عن وظيفة وكيل خدمة عملاء في الرياض السعودية

Job Purpose

Provide professional and efficient customer service to passengers throughout their airport journey, ensuring a smooth and positive travel experience.

Key Responsibilities

• Assist passengers with check-in, boarding, baggage, and flight-related inquiries.
• Verify travel documents and ensure compliance with airline and airport requirements.
• Handle passenger requests, complaints, and special assistance professionally.
• Coordinate with airline, airport, and internal teams to ensure smooth operations.
• Provide accurate information regarding flight schedules, gates, baggage, and travel procedures.
• Support boarding and arrival activities while maintaining service and safety standards.
• Follow company policies, airline procedures, and airport regulations.
• Maintain a high standard of customer service and professional appearance.

Requirements

• High school diploma or equivalent; relevant qualification is an advantage.
• Previous customer service or airport/airline experience is preferred.
• Good communication and interpersonal skills.
• Customer-focused with the ability to work under pressure.
• Good English communication skills.
• Willingness to work shifts, weekends