شركة SIGMA تعلن عن وظيفة مراقب تطبيقات المستوى الأول (AppDynamics) في الرياض

Role Overview

We are looking for a Junior Application Monitoring L1 Engineer to support the monitoring and operational stability of critical enterprise applications within a leading government entity in Saudi Arabia.

The role will be responsible for continuously monitoring application performance and availability using AppDynamics, identifying alerts and potential incidents, performing initial troubleshooting, and escalating issues to the appropriate L2/L3 teams when required.

Key Responsibilities

- Monitor application availability, performance, health, and service status using AppDynamics.
- Monitor application dashboards, alerts, transactions, response times, errors, and system performance indicators.
- Analyze and validate monitoring alerts and distinguish between genuine incidents and false positives.
- Perform initial L1-level troubleshooting and basic root-cause analysis.
- Create and update incidents based on predefined ITSM procedures and SLA requirements.
- Escalate unresolved incidents to L2/L3 application, infrastructure, database, or network teams.
- Follow up on escalated incidents until resolution and ensure proper incident closure.
- Monitor application performance trends and identify recurring issues or abnormal behavior.
- Perform basic analysis of application errors, response-time degradation, transaction failures, and availability issues.
- Maintain accurate monitoring and incident-related documentation.
- Follow predefined monitoring procedures, escalation matrices, and operational runbooks.
- Support 24x7 monitoring operations, including shift-based work when required.
- Coordinate with application support and infrastructure teams during major incidents.
- Prepare basic operational reports related to application availability, incidents, and monitoring activities.

Technical Requirements

- 1-2 years of experience in Application Monitoring, NOC, IT Operations, or Application Support.
- Hands-on experience with AppDynamics or similar Application Performance Monitoring (APM) tools.
- Basic understanding of application performance monitoring concepts.
- Basic knowledge of:
- Application availability and performance monitoring
- Response time and transaction monitoring
- Error and exception monitoring
- Alerts and thresholds
- Incident management and escalation
- HTTP/HTTPS and basic networking concepts
- Windows/Linux fundamentals
- Basic SQL/database concepts is a plus
- Experience working with ITSM/ticketing tools such as ServiceNow is preferred.
- Familiarity with SLA, incident priority, escalation and ticket management processes.

Soft Skills

- Strong analytical and troubleshooting skills.
- Good communication and coordination skills.
- Ability to work under pressure and respond quickly to alerts and incidents.
- Ability to follow operational procedures and escalation matrices.
- Good documentation and reporting skills.
- Willingness to work in shifts and a 24x7 monitoring environment.

Preferred Qualifications

- Bachelor's degree in Computer Science, Information Technology, Computer Engineering, or a related field.
- AppDynamics certification or relevant APM/monitoring certification is a plus.
- ITIL Foundation certification is a plus.

Key Skills

AppDynamics | Application Monitoring | APM | Incident Management | Alert Monitoring | Application Performance | L1 Support | ITSM | ServiceNow | Troubleshooting | SLA | Escalation Management | NOC Operations