الاتصالات السعودية تعلن عن وظيفة محلل أول لإدارة الضيافة في السعودية

Job Purpose

The role holder is responsible for leading and managing all Workplace Hospitality Services requests for that are received and addressed within specified service delivery times. As well as the role holder is also responsible for managing all external vendors for Hospitality services and oversees the delivery of work while ensuring high standard of quality. The role holder shall carry out his duties in accordance with the stipulated business policies and procedures.

Job Responsibility

■    Manage & provide all Group Workplace Hospitality Services to stc Group such as:
Select operators to occupy available spaces within STC’s complexes based on employee satisfaction data and recommendations and developed internal criteria to provide the services related to (Restaurants, Cafes , Vending machines)
■    Permit & Compliance Management
Manage the issuance of temporary and permanent entry permits for vendors, contractors, and authorized personnel, ensuring compliance with organizational security and safety protocols.
Oversee the issuance and tracking of material entry and exit permits, ensuring proper documentation for all goods entering or leaving the premises in accordance with company policies and security procedures.
Monitor and ensure that operators comply with internal policies, organizational standards, and relevant regulatory requirements throughout the operational process.
Conduct risk assessments and provide recommendations for mitigating operational or compliance risks associated with operator relationships related to hospitality services
■    Operational Oversight & Performance Management
Regularly assess operator performance against established criteria, ensuring alignment with organizational goals and contractual obligations related to hospitality services
Identify any performance or compliance gaps and take necessary actions to address these issues promptly to ensure operational excellence related to hospitality services
Prepare compliance and performance reports for senior management, outlining areas of concern and recommendations for improvement related to hospitality services
Develop and implement performance metrics and service level agreements (SLAs) to ensure operators meet required standards related to hospitality services
Facilitate ongoing training and support to ensure operators are familiar with organizational procedures and expectations.
Lead annual or semi-annual vendor performance reviews, ensuring service delivery, compliance, and performance align with business objectives in alignment with Partner Management GD
■    Vendor Selection & Contract Management
Identify, evaluate, and secure spaces that are suitable for operator operations based on business needs and organizational requirements related to hospitality services
Engage with operators related team to finalize contract terms, including pricing, service scope, timelines, and specific responsibilities for hospitality services
Conduct due diligence on prospective operators to assess their capabilities, qualifications, and ability to meet organizational standards for hospitality services
Lead negotiations with operators to finalize contract terms, ensuring alignment with both organizational objectives and operational expectations for hospitality services

Job Responsibility (cont.)

Years of Experience

2  -  4 Years of Experience

Nature of Experience

Prior experience in execution and management of Hospitality services

Job Band

Vocational

Skills

Sound organizational skills
Strong Communication and Interpersonal Skills
Knowledge of Operations Management 
Knowledge of Guest Relations and Customer Service
Strong Strategic Planning and Analytical
Strong vendor management skills
Knowledge of relevant external service providers
Up-to-date knowledge of emerging technological applications and their potential application within stc

Education

Additional Education

Certifications

Project Management Professional (PMP)
Certified Hospitality Supervisor (CHS)
Certified Hotel Administrator (CHA)
Certified Hospitality and Tourism Management Professional (CHTMP)
Certified Hospitality Revenue Manager (CHRM)
Certified Food and Beverage Executive (CFBE)