وظيفة منسق دعم تقني لدى Abunayyan Holding في الرياض

Job Title: IT Support Coordinator.

Location: Riyadh, Saudi Arabia.

Company: DCT, a subsidiary of Abunayyan Holding.

Role Purpose: Provide technical support to employees by assisting with hardware, software, network, and system-related issues to ensure smooth daily operations and effective IT service delivery.

Key Responsibilities:

• Provide first-level IT support for hardware, software, printers, and network issues.
• Log, track, and update support tickets in the IT system.
• Install and configure desktops, laptops, printers, and required software.
• Support employees with system usage and basic IT training.
• Maintain IT inventory and record assigned devices.
• Assist in resolving internet, Wi-Fi, and connectivity issues.
• Follow IT security policies and report risks or incidents.

Necessary Knowledge and Experience:

• Basic understanding of IT support operations and troubleshooting.
• 1-3 years of experience in IT support or a related field preferred.

Education and Certification Minimum Requirements:

• Diploma or Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Microsoft certifications are an advantage.

Technical Skills:

• Hardware and software installation.
• Basic network troubleshooting.
• Printer and peripheral support.
• Microsoft Windows administration.
• Microsoft Office support.
• IT ticketing system usage.
• User account management.
• Remote support tools usage.
• Cybersecurity Awareness.