وظيفة مندوب مبيعات شاغرة لدى شركة سرية في الخبر

Furniture Showroom Sales Executive

Job Location: Khobar, Saudi Arabia

Job Summary

We are seeking an experienced Furniture Showroom Sales Executive with a strong background in the Saudi furniture market and proven experience in selling custom-made furniture and interior furnishing solutions.

The ideal candidate will combine strong sales and closing capabilities with excellent customer service, professional presentation, and a good understanding of furniture materials, fabrics, finishes, measurements, and design concepts.

The role requires the ability to understand each client's requirements, preferences, budget, and space constraints, recommend suitable solutions, prepare quotations, follow up consistently, and convert showroom visitors and enquiries into confirmed sales.

KEY ACCOUNTABILITIES & ACTIVITIES

1. Showroom Sales & Customer Service

• Welcome showroom visitors and provide a professional, high-quality customer experience.
• Identify customers' requirements, preferences, budgets, and intended use of the space.
• Present suitable furniture and furnishing solutions based on customer requirements.
• Professionally explain product options, specifications, materials, fabrics, finishes, colors, and customization possibilities.
• Guide customers throughout the purchasing decision and proactively address objections and concerns.
• Negotiate effectively and close sales while maintaining the company's commercial objectives.
• Maintain excellent showroom presentation and ensure customers receive consistently professional service.

2. Custom-Made Furniture Sales

Sell and advise customers on customized furniture and furnishing solutions, including:

• Sofas and seating solutions.
• Bedroom furniture.
• Dining tables and chairs.
• Wardrobes and cabinets.
• Kitchens.
• Curtains and related furnishing solutions.
• TV units and entertainment units.
• Custom-built furniture and joinery.
• Other made-to-measure furniture solutions.

Understand customer measurements, functional requirements, preferred styles, and materials to recommend appropriate customized solutions.

3. Quotations & Sales Closing

• Prepare accurate and professional quotations based on customer requirements.
• Explain pricing, specifications, scope, payment terms, and delivery expectations clearly.
• Follow up actively on quotations until the customer makes a purchasing decision.
• Maintain an organized pipeline of open quotations and prospective customers.
• Convert enquiries and quotations into confirmed orders.
• Coordinate internally when special pricing, technical clarification, or design input is required.

4. Customer Follow-Up & Lead Management

• Follow up with prospective customers through telephone, WhatsApp, and other approved communication channels.
• Respond promptly to customer enquiries and requests.
• Maintain accurate information regarding customer requirements and follow-up status.
• Re-engage customers who have previously visited the showroom or requested quotations.
• Develop long-term relationships with customers to encourage repeat business and referrals.

5. Design, Measurement & Production Coordination

• Coordinate with designers to ensure the proposed solution reflects the customer's requirements.
• Coordinate with measurement teams when site measurements are required.
• Communicate approved specifications accurately to the relevant operational or production teams.
• Follow customer orders from confirmation through production and delivery.
• Communicate professionally with customers regarding order progress and any required clarifications.
• Support the resolution of customer concerns relating to specifications, delivery, or installation.

6. Cross-Selling & Up-Selling

• Identify opportunities to increase the overall value of each transaction.
• Recommend complementary furniture, accessories, curtains, storage solutions, or other relevant products.
• Encourage customers to consider upgraded materials, finishes, or specifications when appropriate.
• Develop complete furnishing solutions rather than focusing only on individual products.

7. Sales Targets & Commercial Performance

• Achieve assigned monthly and annual sales targets.
• Maintain a strong quotation-to-order conversion rate.
• Continuously develop the sales pipeline.
• Increase average transaction value through effective selling techniques.
• Contribute actively to showroom sales growth and customer acquisition.
• Maintain appropriate follow-up on customer payments and agreed payment terms.

COMPETENCIES

Core Competencies

• Customer Focus
• Sales Orientation
• Commercial Awareness
• Accountability
• Results Orientation
• Professionalism

Sales & Technical Competencies

• Furniture Sales
• Custom-Made Furniture Sales
• Consultative Selling
• Needs Analysis
• Sales Closing
• Negotiation
• Quotation Preparation
• Lead Management
• Cross-Selling
• Up-Selling
• Furniture Materials & Finishes
• Fabrics & Upholstery
• Furniture Measurements
• Basic Interior Design Awareness
• Customer Relationship Management

Soft Skills

• Excellent communication and interpersonal skills.
• Strong listening skills.
• Persuasive and confident personality.
• Strong negotiation and closing ability.
• Professional and polished personal appearance.
• Good taste and understanding of furniture, colors, and design.
• Strong customer follow-up discipline.
• Organized and detail-oriented.
• Ability to build rapport quickly with different customer profiles.

Languages

• Arabic: Native
• English: Preferred

JOB SPECIFICATIONS

Industry / Domain

Candidates should have relevant experience in one or more of the following:

• Furniture.
• Custom-Made Furniture.
• Luxury Furniture Showrooms.
• Interior Furnishing.
• Kitchens.
• Wardrobes and Closets.
• Sofas and Upholstery.
• Joinery.
• Home Furnishing.

Necessary Knowledge & Experience

• Minimum 3-5 years of relevant furniture sales experience.
• Previous furniture sales experience within Saudi Arabia is strongly required.
• Previous experience selling custom-made / made-to-measure furniture is highly important.
• Proven experience dealing directly with retail customers in a showroom environment.
• Good knowledge of furniture materials, fabrics, woods, finishes, colors, and measurements.
• Experience preparing and following up quotations.
• Demonstrated ability to negotiate and close sales.
• Ability to understand customer requirements and recommend appropriate solutions.
• Experience coordinating with designers, measurement teams, production teams, or installation teams is preferred.
• Existing knowledge of the Saudi customer and furniture market is highly desirable.

KEY PERFORMANCE INDICATORS

Performance will be evaluated against measurable indicators including:

1. Monthly Sales Value
2. Sales Target Achievement %
3. Showroom Visitor-to-Sale Conversion Rate
4. Average Transaction Value
5. Number of Quotations Generated
6. Quotation-to-Order Conversion Rate
7. Lead Follow-Up & Closure Rate
8. Cross-Selling / Up-Selling Performance
9. Customer Satisfaction
10. Repeat Customers & Customer Referrals
11. Collection Performance & Compliance with Payment Terms
12. Order Follow-Up and Coordination Quality