وظيفة مضيف طعام وشراب لدى Women First Jobs بالرياض

Key Responsibilities:

Guest Service & Butler Experience

• Welcome guests warmly and provide personalized and attentive service.
• Understand guest preferences, dietary requirements, allergies, and special requests.
• Anticipate guest needs and proactively offer assistance.
• Build professional relationships with guests to enhance their overall experience.
• Handle VIP guests and special occasions with discretion and attention to detail.
• Respond promptly and professionally to guest requests, concerns, and feedback.

Food & Beverage Service

• Provide professional food and beverage service in restaurants, lounges, guest rooms, pool areas, or private dining locations.
• Present menus and explain dishes, ingredients, preparation methods, and available options.
• Take accurate food and beverage orders and communicate them efficiently to the kitchen and bar teams.
• Serve food and beverages according to established service standards.
• Ensure proper table setting, presentation, clearing, and resetting.
• Coordinate the timing of courses to provide a seamless dining experience.
• Assist with room service and private dining arrangements when required.

Beverage Knowledge

• Maintain good knowledge of beverages, including coffee, tea, juices, mocktails, wines, and other beverages offered by the property.
• Recommend suitable beverages based on guest preferences and menu selections.
• Follow responsible beverage service procedures and applicable hotel policies.

Guest Preference Management

• Record and communicate guest preferences to relevant departments.
• Remember preferences of repeat and VIP guests wherever possible.
• Coordinate special requests such as birthdays, anniversaries, dietary arrangements, or personalized dining experiences.
• Ensure confidentiality and discretion when dealing with guest information.

Operational Support

• Ensure assigned service areas are properly prepared before each shift.
• Check availability of menus, cutlery, glassware, crockery, linen, condiments, and service equipment.
• Maintain cleanliness, hygiene, and presentation standards throughout the service area.
• Coordinate closely with Kitchen, Housekeeping, Front Office, Concierge, and other departments when required.
• Ensure orders are correctly entered into the POS system.
• Assist with billing and ensure accuracy of guest checks.

Service Quality & Complaint Handling

• Monitor guest satisfaction throughout the dining experience.
• Resolve minor service issues immediately wherever possible.
• Escalate serious guest concerns to the supervisor or manager.
• Maintain professionalism and composure while handling demanding situations.
• Support the team in consistently achieving guest satisfaction and service-quality targets.

Hygiene, Safety & Compliance

• Follow food safety, hygiene, sanitation, and HACCP requirements.
• Maintain high standards of personal grooming and hygiene.
• Follow hotel safety, security, and emergency procedures.
• Ensure food and beverages are handled and served safely.
• Report maintenance, safety, or hygiene concerns immediately.

Required Skills & Competencies

• Excellent guest service and interpersonal skills.
• Strong communication and active listening skills.
• Ability to anticipate guest needs.
• Good knowledge of food and beverage service standards.
• Strong attention to detail.
• Professional appearance and grooming.
• Ability to remain calm and courteous under pressure.
• Good organizational and multitasking skills.
• Ability to work effectively as part of a multicultural team.
• Strong problem-solving and complaint-handling skills.
• Discretion when dealing with VIP and high-profile guests.
• Basic knowledge of POS systems is preferred.

Experience & Qualifications

• High school diploma or equivalent; diploma or certification in Hospitality Management is preferred.
• 1-3 years of experience in Food & Beverage service, Butler Service, Fine Dining, Luxury Hospitality, or a similar guest-facing role.
• Previous experience in a 5-star hotel, luxury resort, fine-dining restaurant, premium lounge, or hospitality environment is highly preferred.
• Butler training or luxury service certification will be an advantage.
• Fluency in English is required; additional languages will be an advantage.

Personal Attributes

The ideal candidate should be:

• Guest-focused and service-oriented
• Warm, courteous, and approachable
• Confident yet discreet
• Well-groomed and professional
• Proactive and detail-oriented
• Flexible and adaptable
• Comfortable working shifts, weekends, and public holidays
• Passionate about luxury hospitality and creating memorable guest experiences