وظيفة أخصائي مركز اتصال شاغرة لدى شركة ديار الأرجوان العقارية في مكة وجدة

Role Description This full-time, on-site Call Center Specialist - أخصائي مركز اتصال role is based in Jiddah at شركة ديار الأرجوان العقارية | Dayar Alorjwan Real Estate. The Call Center Specialist will handle inbound and outbound calls, respond to customer inquiries, and provide accurate information about the company’s real estate services and offerings. The role includes logging and updating customer interactions in the system, following up on leads, and ensuring that all requests are resolved or escalated appropriately. The specialist will maintain a high level of professionalism, adhere to call center scripts and guidelines, and support service quality standards and performance targets. Coordination with other departments to relay customer feedback, assist in issue resolution, and contribute to continuous improvement of customer experience is also part of the daily responsibilities.

Qualifications

• Candidates should possess strong Customer Support and Customer Service skills, with a focus on empathy, problem-solving, and client satisfaction.
• Candidates should possess excellent Communication skills, including clear verbal communication, active listening, and professional telephone etiquette.
• Candidates should possess experience working in Contact Centers, including familiarity with call handling procedures, call routing systems, and performance metrics.
• Candidates should possess solid Computer Literacy skills, including the ability to use CRM or call center software, email, and basic office applications.
• Relevant skills such as time management, attention to detail, and the ability to work in a fast-paced environment are beneficial.
• Prior experience in real estate, customer-facing roles, or call center operations is an advantage.
• Ability to work on-site in Jiddah on a full-time schedule and collaborate effectively with diverse teams.
• Proficiency in Arabic; English language skills are considered a plus.