Confidential Careers KSA تعلن عن وظيفة مدير التجارة الإلكترونية B2B في الرياض

We are seeking an experienced, ambitious, and results-driven B2B E-Commerce Manager to take full responsibility for building the e-commerce store from the ground up, launching it, managing its operations, and growing its business-to-business sales.

The ideal candidate must have proven experience in developing and managing B2B e-commerce stores and establishing the complete operational cycle-from customer registration and order placement through fulfilment, delivery, payment collection, and after-sales service.

Key Responsibilities:

• Lead the development and launch of a B2B e-commerce store from the ground up.
• Assess business needs and prepare the project plan and technical and operational requirements.
• Select the appropriate e-commerce platform and oversee the design, development, testing, and launch.
• Build the store structure, product categories, product pages, and order, payment, shipping, and return policies.
• Establish the registration and approval process for corporate customer accounts.
• Develop pricing structures, discounts, promotions, credit limits, and payment terms for different customer segments.
• Coordinate with developers and service providers and monitor all implementation stages through launch.
• Integrate the store with ERP and CRM systems, inventory management, payment gateways, and shipping providers.
• Test all processes and ensure the store is technically and operationally ready before launch.
• Manage the store’s day-to-day operations and continuously monitor its performance after launch.
• Develop and implement plans to increase digital sales and revenue.
• Manage products, categories, prices, promotions, and content across the store.
• Manage corporate customer accounts and update their prices, discounts, and payment terms.
• Improve the customer journey, user experience, and conversion rates.
• Follow up on orders from receipt through preparation, shipping, delivery, and payment collection.
• Coordinate with the sales, procurement, warehouse, finance, and customer service departments.
• Monitor inventory and ensure that product availability is accurately reflected on the store.
• Analyse store performance, sales results, and customer behaviour, and prepare periodic reports.
• Oversee digital marketing campaigns targeting business customers and evaluate their results.
• Monitor technical issues and coordinate with developers and service providers to resolve them.
• Analyse competitors, pricing, and market trends and recommend improvements.
• Ensure the accuracy of product, pricing, and order data and protect customer information.

Qualifications and Requirements:

• Bachelor’s degree in E-Commerce, Marketing, Business Administration, or a related field.
• Proven experience in building and launching an e-commerce store from the ground up.
• Experience managing and operating e-commerce stores, preferably within the B2B sector.
• Strong understanding of how B2B sales cycles, pricing, credit arrangements, and payment terms differ from B2C operations.
• Experience preparing technical and operational requirements and managing e-commerce development projects.
• Experience with an established e-commerce platform, preferably Magento.
• Knowledge of ERP and CRM systems and their integration with e-commerce platforms.
• Proficiency in data analysis and e-commerce performance measurement tools.
• Strong project management, problem-solving, and cross-functional coordination skills.
• Ability to manage teams, developers, and external service providers.
• Strong communication, negotiation, and customer relationship management skills.