وظيفة أخصائي دعم أجهزة سطح المكتب لدى TAGMATIX360 في الرياض

Desktop Support Engineer -

Job Description

We are looking for a Desktop Support Engineer to provide technical support for end users, desktops, laptops, peripherals, applications, and basic network connectivity. The role will be responsible for troubleshooting hardware/software issues, resolving support tickets, installing and configuring systems, and ensuring a smooth end-user IT experience.

Key Responsibilities

• Provide L1/L2 desktop and end-user support through tickets, phone, email, remote tools, and on-site assistance.

• Troubleshoot Windows OS, laptops, desktops, applications, printers, scanners, and peripherals.

• Install, configure, upgrade, and maintain desktop/laptop hardware and software.

• Troubleshoot LAN, Wi-Fi, VPN, DNS, and DHCP connectivity issues.

• Support Microsoft 365, Outlook, Teams, OneDrive, and SharePoint.

• Perform user account and access-related activities using Active Directory / Entra ID.

• Install software, drivers, security updates, and patches.

• Support antivirus/endpoint security and basic vulnerability remediation.

• Manage IT assets, inventory, device allocation, and hardware replacement.

• Handle new-joiner, mover, and leaver activities.

• Log, track, document, and resolve incidents through an ITSM/helpdesk ticketing system.

• Escalate complex issues to network, server, security, or application teams.

• Coordinate with vendors for hardware/software support.

• Maintain technical documentation, SOPs, and knowledge articles.

• Provide technical guidance and basic training to end users.

Required Skills

• Windows 10/11

• Desktop/Laptop troubleshooting

• Hardware troubleshooting

• Microsoft Office / Microsoft 365

• Outlook

• Active Directory