Kaya Clinic Arabia تعلن عن وظيفة مدير عيادة في الرياض

Key Responsibilities

• Ensure individual and team targets are achieved in line with clinic business goals.
• Manage monthly consumption, business pipeline, and collection planning.
• Drive achievement of clinic Net Revenue targets.
• Analyze past performance, business trends, and forecasts to improve profitability.
• Take ownership of the clinic P&L.
• Drive and track business inputs and performance indicators.
• Ensure successful implementation of new launches within the clinic.
• Maximize opportunities through proper pipeline and opportunity management.

People Management

• Lead the clinic team to achieve operational, service, and business objectives.
• Set clear expectations and maintain team effectiveness under pressure.
• Demonstrate strong leadership, critical thinking, conflict management, and negotiation skills.
• Motivate the team and maintain a positive, performance-driven culture.
• Conduct regular performance reviews for clinic employees.
• Provide coaching, developmental feedback, and capability-building support.
• Drive clinic productivity through collaboration across all team members.
• Support employee retention through a culture of inclusiveness, transparency, and fair delegation of responsibilities.

Clinic Operations & Compliance

• Ensure strict adherence to Kaya SOPs, policies, and operational processes.
• Maintain compliance with local clinic laws and regulations.
• Maintain all required clinic records and registers.
• Manage clinic resources, products, consumables, equipment, and facilities efficiently.
• Maintain discipline with regard to attendance, grooming, punctuality, and staff behavior.
• Ensure compliance with Kaya’s Code of Conduct and company values.
• Conduct daily process audits to ensure accuracy of client therapy records.
• Manage costs and ensure optimum utilization of clinic resources.
• Submit daily, weekly, and monthly business reports to the Area Manager / Operations Head.
• Monitor inventory and ensure proper stock control.

Customer Experience

• Ensure a friendly, professional, and personalized environment for every client.
• Maintain a consistently high level of customer experience across the clinic.
• Ensure quality and effective services are delivered to clients.
• Handle client complaints professionally and ensure timely escalation when required.
• Proactively collect customer feedback.
• Take corrective and preventive actions based on client feedback and service issues.
• Maintain Kaya’s standards as a premium skin and hair care clinic.

Decision Making & Clinic Leadership

The Clinic Manager / Clinic In Charge is responsible for decisions related to:

• Resource allocation within the clinic.
• Staff leave, attendance, and discipline.
• Internal transfers and training requirements.
• Staff rewards or disciplinary actions.
• Clinic rosters and appointment changes based on business needs.

The role also recommends changes related to offers, promotions, discounts, refunds, validity extensions, training needs, customer feedback, and competitor/market activity.

Candidate Requirements

• Bachelor’s degree / Graduate in any discipline.
• Minimum 2 years of experience in a similar Clinic Manager role.
• Minimum 5 years of customer-facing experience.
• Previous clinic management experience is mandatory.
• Candidates without clinic experience will not be considered.
• Experience in dermatology, aesthetics, cosmetic, wellness, beauty, or healthcare clinics is strongly preferred.
• Previous experience leading and managing a team is required.

Required Skills

• Strong analytical skills.
• Business acumen.
• Entrepreneurial mindset.
• Sales planning.
• Negotiation skills.
• Strong leadership ability.
• Decision-making skills.
• People management.
• Mentoring and coaching.
• Excellent communication skills.
• Strong relationship-building skills.
• Self-starter with the ability to work independently and under pressure.