وظيفة خبير تجربة الضيوف شاغرة لدى W Hotels في الرياض
Guest Experience Expert
🏢 W Hotels
تفاصيل الوظيفة
تسعى W Hotels في الرياض (المنطقة المالية) لتعيين خبير تجربة الضيوف (Guest Experience Expert) للانضمام إلى فريق عمليات الغرف وخدمات الضيوف، حيث يلعب دوراً محورياً في جعل إقامة كل ضيف تجربة لا تُنسى.
المهام والمسؤوليات
- تقديم خدمات شاملة تُرشد الضيوف طوال فترة إقامتهم بدءاً من تسجيل الوصول وحتى المغادرة، مع التركيز على بناء تجربة فريدة ومميزة.
- معالجة الاحتياجات التشغيلية والرد على طلبات الضيوف بشكل استباقي.
- إعداد التقارير ومشاركة أبرز معالم المنطقة المحلية مع الضيوف.
- جعل المعاملات المالية والإدارية جزءاً من تجربة الضيوف بدلاً من كونها مجرد إجراءات روتينية.
- المحافظة على بيئة عمل آمنة، واتباع سياسات الشركة وإجراءاتها، والالتزام بالسرية وحماية أصول المنشأة، وضمان معايير الجودة في المظهر والاتصالات.
الشروط والمتطلبات
- شهادة الثانوية العامة أو ما يعادلها (G.E.D.).
- لا تُشترط خبرة عمل سابقة في مجال ذي صلة.
- لا تُشترط خبرة إشرافية.
- لا يُشترط ترخيص أو شهادة مهنية محددة.
- القدرة على الوقوف أو الجلوس أو المشي لفترات طويلة، وحمل ورفع ودفع وسحب أشياء يصل وزنها إلى 10 أرطال (حوالي 4.5 كجم) دون مساعدة.
المهارات المطلوبة
- مبادرة شخصية وروح المبادرة في تقديم الخدمات.
- مهارات تواصل احترافية شفهياً وكتابياً.
- القدرة على العمل ضمن فريق واتباع التوجيهات بدقة.
- الاهتمام بالتفاصيل والحفاظ على معايير الجودة والسلامة.
- المرونة للتنقل في مساحة العمل وتلبية متطلبات الضيوف المتنوعة.
عرض النص الأصلي للإعلان
Additional Information
Job Number 26071725
Job Category Rooms & Guest Services Operations
Location Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W 酒店以“点燃好奇，拓展无界”为使命。我们崇尚体验精彩生活、接纳新鲜事物和保持开放心态。每张陌生面孔和每次新奇体验都是我们不断向前的灵感来源。紧跟潮流的态度和敢于尝试的精神是我们的精髓所在，也是我们重新定义全球奢华酒店标杆的源源动力。“随时／随需”文化和服务理念鼓励我们满腔热情地服务每一位宾客。如果您拥有独到眼光和创新精神，也憧憬未来的精彩可能，欢迎加入 W 酒店，展现您的过人天赋。加入 W 酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求 人生目标，融入 卓越国际团队，展现 真我风采。
Job Number 26071725
Job Category Rooms & Guest Services Operations
Location Area 1 Al Aqeeq Street Financial District, Riyadh, Saudi Arabia, Saudi Arabia, 13519VIEW ON MAP
Schedule Full Time
Located Remotely? N
Position Type Non-Management
Position Summary
Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.
Preferred Qualifications
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
W 酒店以“点燃好奇，拓展无界”为使命。我们崇尚体验精彩生活、接纳新鲜事物和保持开放心态。每张陌生面孔和每次新奇体验都是我们不断向前的灵感来源。紧跟潮流的态度和敢于尝试的精神是我们的精髓所在，也是我们重新定义全球奢华酒店标杆的源源动力。“随时／随需”文化和服务理念鼓励我们满腔热情地服务每一位宾客。如果您拥有独到眼光和创新精神，也憧憬未来的精彩可能，欢迎加入 W 酒店，展现您的过人天赋。加入 W 酒店，便是加入万豪国际集团的非凡品牌组合。从这里扬帆起航，发挥个人价值，追求 人生目标，融入 卓越国际团队，展现 真我风采。
المصدر: LinkedIn — أُضيفت للموقع في 12 يونيو 2026