وظيفة فني مركز بيانات أول شاغرة لدى HCLTech في الرياض

Job Title: Senior Data Center Technician

Job Summary

The Senior Data Center Technician is a hands-on, field-based role responsible for supporting and leading operations within an enterprise data center environment. This shift-based position requires expert knowledge of active and passive infrastructure, strong incident response skills, and close collaboration with enterprise IT, network, and facilities teams to ensure business-critical systems remain highly available.

Key Responsibilities

• Perform and lead daily data center operations during assigned shifts

• Act as a technical escalation point for enterprise-critical incidents and outages

• Install, maintain, and troubleshoot active infrastructure (enterprise servers, network switches/routers, storage, PDUs)

• Install, maintain, and troubleshoot passive infrastructure (structured copper and fiber cabling, patch panels, racks, labeling)

• Execute rack-and-stack, hardware refresh, lifecycle replacements, and decommissioning

• Support facility systems including UPS, generators, cooling, and environmental monitoring

• Monitor alarms and respond to incidents in accordance with enterprise SLAs and change processes

• Coordinate closely with Enterprise IT, Network, Security, and Facilities teams

• Ensure compliance with enterprise standards, security policies, and audit requirements

• Maintain detailed documentation, asset records, and shift handover reports

• Mentor junior technicians and enforce operational best practices

Required Skills & Qualifications

• Significant experience in an data center or mission-critical environment

• Expert-level knowledge of active and passive data center infrastructure

• Advanced hands-on experience with fiber (SM/MM) and copper cabling, testing, and troubleshooting

• Strong understanding of enterprise server, network, and storage platforms

• Solid knowledge of power distribution, redundancy models (N+N), and cooling systems

• Proven ability to manage incidents and perform root-cause troubleshooting

• Experience working in a 24/7 shift-based operation

• Strong communication, documentation, and stakeholder coordination skills

Preferred Qualifications

• ITIL knowledge or experience in enterprise incident and change management

• Experience with DCIM, CMDB, or enterprise monitoring tools