- Perform other duties as assigned (guest room tours, property tours, special guest requests, maintaining calendars,
- Respond to client calls and special requests and obtain final details, dates, times, and hotel room and meeting room requirements. Regularly follow-up with clients and maintain accurate and updated information.
- Perform administrative duties such as typing proposals, letters, contracts, etc. Collect data, update data-bases,
- Participate in all community relations activities
- Resolve requests and/or complaints to the satisfaction of the guest; inform supervisor of major problems, complaints, disturbances or dissatisfied clients.
- Promote team work and quality service through daily communication and coordination with other departments.
- May coordinate outside vendor service needs (floral displays, audio/visual, etc.) where appropriate. Regularly follow-up to ensure set-up requirements meet client needs.
- answering phones and routing to appropriate sales staff, handling of mail, faxes, etc.)
- and complete departmental monthly reports.
- Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.